Image forming apparatus, image formation control program, and image formation control method
US-2015370511-A1 · Dec 24, 2015 · US
Using two-dimensional barcodes with general purpose reloadable cards to facilitate access to a contact center
US9077828B1 · US · B1
| Field | Value |
|---|---|
| Publication number | US-9077828-B1 |
| Application number | US-201213525994-A |
| Country | US |
| Kind code | B1 |
| Filing date | Jun 18, 2012 |
| Priority date | May 1, 2012 |
| Publication date | Jul 7, 2015 |
| Grant date | Jul 7, 2015 |
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Abstract
Official abstract text for this publication.
In various embodiments, two-dimensional (“2D”) barcodes are used in conjunction with a general purpose reloadable debit card (“GPR card”) to facilitate various user administration and management actions. The 2D barcode allows a user to easily perform various actions without having to enter account information. The actions may be initiated upon reading the 2D barcode, and may include accessing a web site, initiating a voice call, sending a text message, or sending an email message. The communications may include indication of the account number, so that a contact center, upon receiving the communication, can quickly ascertain the balance. In addition, a destination address encoded in the 2D barcode may be used to uniquely identify the brand of GPR card and/or type of card within a brand. An originating address associated with the communication may be verified against address information associated with the account number.
First claim
Opening claim text (preview).
The invention claimed is: 1. A contact center system for processing communication requests associated with a general purpose reloadable (“GPR”) card comprising: a memory storing a plurality of data structures for linking a destination address and a GPR card provider; and a processor configured to: receive an activation communication from the user requesting activation of the GPR card, determine whether the GPR card has not been previously activated, after determining the GP…
Assignees
Inventors
Classifications
- H04N1/00334Primary
Electricity · mapped topic
Electricity · mapped topic
- H04M3/5231Primary
Electricity · mapped topic
Electricity · mapped topic
Electricity · mapped topic
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Frequently asked questions
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- What does patent US9077828B1 cover?
- In various embodiments, two-dimensional (“2D”) barcodes are used in conjunction with a general purpose reloadable debit card (“GPR card”) to facilitate various user administration and management actions. The 2D barcode allows a user to easily perform various actions without having to enter account information. The actions may be initiated upon reading the 2D barcode, and may include accessing a…
- Who is the assignee on this patent?
- Koster Karl H, Noble Systems Corp
- What technology area does this patent fall under?
- Primary CPC classification H04N1/00334. Mapped technology areas include Electricity.
- When was this patent published?
- Publication date Tue Jul 07 2015 00:00:00 GMT+0000 (Coordinated Universal Time) (B1). Legal status and post-grant events are not shown on this page.
- What related patents are in patentsdb?
- We list 8 related publications on this page (citations in our corpus or others sharing the same primary CPC).