Method and apparatus for controlling mobility for cell having small cell service area in mobile communication system
US-2015373599-A1 · Dec 24, 2015 · US
Care messaging for missed or dropped calls
US9072016B1 · US · B1
| Field | Value |
|---|---|
| Publication number | US-9072016-B1 |
| Application number | US-201213555090-A |
| Country | US |
| Kind code | B1 |
| Filing date | Jul 21, 2012 |
| Priority date | Jul 21, 2012 |
| Publication date | Jun 30, 2015 |
| Grant date | Jun 30, 2015 |
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Abstract
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Embodiments of the disclosure relate to a method of processing a voice call from a mobile device to a customer care center, including placing, from a mobile device, a call to a customer care center. The method also includes displaying, on the mobile device, a first query about whether the call was completed to the satisfaction of the customer, analyzing, on a processor, a status of a first response by a customer to the first query, and displaying, on the mobile device, a first customer care message on the mobile device if the first response was negative.
First claim
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What is claimed is: 1. A method of processing a voice call from a mobile device to a customer care center, comprising: placing, from a mobile device by a customer, a call to a customer care center; ending the call; after ending the call, displaying, on the mobile device, a customer query about whether the call was completed to the satisfaction of the customer; waiting, at the mobile device, for up to a predetermined time for the customer response to the customer query; ana…
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Frequently asked questions
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- What does patent US9072016B1 cover?
- Embodiments of the disclosure relate to a method of processing a voice call from a mobile device to a customer care center, including placing, from a mobile device, a call to a customer care center. The method also includes displaying, on the mobile device, a first query about whether the call was completed to the satisfaction of the customer, analyzing, on a processor, a status of a first resp…
- Who is the assignee on this patent?
- Abou-El-Ella Hassan, Sprint Communications Co
- What technology area does this patent fall under?
- Primary CPC classification H04W36/04. Mapped technology areas include Electricity.
- When was this patent published?
- Publication date Tue Jun 30 2015 00:00:00 GMT+0000 (Coordinated Universal Time) (B1). Legal status and post-grant events are not shown on this page.
- What related patents are in patentsdb?
- We list 8 related publications on this page (citations in our corpus or others sharing the same primary CPC).