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System and method for intelligent customer data analytics
US9037481B2 · US · B2
| Field | Value |
|---|---|
| Publication number | US-9037481-B2 |
| Application number | US-201213493167-A |
| Country | US |
| Kind code | B2 |
| Filing date | Jun 11, 2012 |
| Priority date | Jun 11, 2012 |
| Publication date | May 19, 2015 |
| Grant date | May 19, 2015 |
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Abstract
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According to some embodiments, an insurance business process may have a series of business process actions. Moreover, point of service customer interaction data associated with the insurance business process may be received along with external third-party information associated with a context of the insurance business process. Based on the external third-party data, the point of service customer interaction data may be systematically analyzed to identify a trend. The trend may be analytically mapped to a first business process action in the insurance business process. An indication of a recommended change to the first business process action may then be output based at least in part on the identified trend.
First claim
Opening claim text (preview).
What is claimed is: 1. A system for systematically analyzing point of service customer interaction data, identifying a trend indicative of a relationship between a business context event and the point of service customer interaction data, mapping the trend to a business process action, and outputting a recommended change in the business process action based on the identified trend, comprising: a communication device to receive: (i) point of service customer interaction data associ…
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- G06Q40/08Primary
Physics · mapped topic
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Frequently asked questions
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- What does patent US9037481B2 cover?
- According to some embodiments, an insurance business process may have a series of business process actions. Moreover, point of service customer interaction data associated with the insurance business process may be received along with external third-party information associated with a context of the insurance business process. Based on the external third-party data, the point of service custome…
- Who is the assignee on this patent?
- Conley Jessica L, Ciaralli Anne T, Hibbert Linda F, and 2 more
- What technology area does this patent fall under?
- Primary CPC classification G06Q40/08. Mapped technology areas include Physics.
- When was this patent published?
- Publication date Tue May 19 2015 00:00:00 GMT+0000 (Coordinated Universal Time) (B2). Legal status and post-grant events are not shown on this page.
- What related patents are in patentsdb?
- We list 8 related publications on this page (citations in our corpus or others sharing the same primary CPC).