Reconnecting To A Node Of An Interactive Voice Response Service
US-2024340376-A1 · Oct 10, 2024 · US
Method and system for facilitating communications for a user transaction
US9037472B2 · US · B2
| Field | Value |
|---|---|
| Publication number | US-9037472-B2 |
| Application number | US-201213452347-A |
| Country | US |
| Kind code | B2 |
| Filing date | Apr 20, 2012 |
| Priority date | Apr 20, 2012 |
| Publication date | May 19, 2015 |
| Grant date | May 19, 2015 |
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Abstract
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Current human-to-machine interfaces enable users to interact with a company's database and enter into a series of transactions (e.g., purchasing products/services and paying bills). Each transaction may require several operations or stages requiring user input or interaction. Some systems enable a user to enter a voice input parameter providing multiple operations of instruction (e.g., single natural language command). However, users of such a system do not know what types of commands the system is capable of accepting. Embodiments of the present invention facilitate communications for user transactions by determining a user's goal transaction and presenting a visual representation of a voice input parameter for the goal transaction. The use of visual representations notifies the user of the system's capability of accepting single natural language commands and the types of commands the system is capable of accepting, thereby enabling a user to complete a transaction in a shorter period of time.
First claim
Opening claim text (preview).
What is claimed is: 1. A method for facilitating communications for a user transaction, the method comprising, by a processor and associated memory: determining a goal transaction for a user to provide input to a human-to-machine interface, said determining including analyzing the human-to-machine interface to determine one or more states and one or more navigation paths of a state machine of the human-to-machine interface defining available interactions for the user to interact w…
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Physics · mapped topic
Physics · mapped topic
Electricity · mapped topic
- H04M3/4936Primary
Electricity · mapped topic
Physics · mapped topic
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Frequently asked questions
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- What does patent US9037472B2 cover?
- Current human-to-machine interfaces enable users to interact with a company's database and enter into a series of transactions (e.g., purchasing products/services and paying bills). Each transaction may require several operations or stages requiring user input or interaction. Some systems enable a user to enter a voice input parameter providing multiple operations of instruction (e.g., single n…
- Who is the assignee on this patent?
- Mauro David Andrew, Gandrabur Simona, Nuance Communications Inc
- What technology area does this patent fall under?
- Primary CPC classification H04M3/4936. Mapped technology areas include Electricity.
- When was this patent published?
- Publication date Tue May 19 2015 00:00:00 GMT+0000 (Coordinated Universal Time) (B2). Legal status and post-grant events are not shown on this page.
- What related patents are in patentsdb?
- We list 8 related publications on this page (citations in our corpus or others sharing the same primary CPC).