Information processing apparatus, ordering system, and order management method

US9020847B2 · US · B2

Patent metadata
FieldValue
Publication numberUS-9020847-B2
Application numberUS-201213477318-A
CountryUS
Kind codeB2
Filing dateMay 22, 2012
Priority dateMay 27, 2011
Publication dateApr 28, 2015
Grant dateApr 28, 2015

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  1. Title

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  2. Abstract

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  3. Assignees and inventors

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  4. Key dates

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  5. First independent claim

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  6. CPC / IPC classifications

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  7. Citations and related patents

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Abstract

Official abstract text for this publication.

An information processing apparatus connected via a data communication channel to an electronic apparatus and a management apparatus. The information processing apparatus includes an apparatus status reception unit configured to receive, from the electronic apparatus, apparatus status information including error identifiers indicating errors detected at the electronic apparatus; an ordering unit configured to place error support orders corresponding to the error identifiers in the received apparatus status information to the management apparatus and to receive order results from the management server in response to the error support orders; and a message transmission unit configured to send a message indicating order status of the error support orders to the electronic apparatus based on the received order results and thereby request the electronic apparatus to display the order status.

First claim

Opening claim text (preview).

What is claimed is: 1. An information processing apparatus connected via a data communication channel to at least one electronic apparatus and a server, the information processing apparatus comprising: an apparatus status reception unit configured to receive, from the electronic apparatus, apparatus status information including an apparatus status detected at the electronic apparatus and an apparatus identifier for identifying the electronic apparatus; an order management inform…

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What does patent US9020847B2 cover?
An information processing apparatus connected via a data communication channel to an electronic apparatus and a management apparatus. The information processing apparatus includes an apparatus status reception unit configured to receive, from the electronic apparatus, apparatus status information including error identifiers indicating errors detected at the electronic apparatus; an ordering uni…
Who is the assignee on this patent?
Ishii Yuichi, Ricoh Co Ltd
What technology area does this patent fall under?
Primary CPC classification G06Q10/08. Mapped technology areas include Physics.
When was this patent published?
Publication date Tue Apr 28 2015 00:00:00 GMT+0000 (Coordinated Universal Time) (B2). Legal status and post-grant events are not shown on this page.
What related patents are in patentsdb?
We list 8 related publications on this page (citations in our corpus or others sharing the same primary CPC).