Method and system for intelligent routing

US9020118B2 · US · B2

Patent metadata
FieldValue
Publication numberUS-9020118-B2
Application numberUS-201314089256-A
CountryUS
Kind codeB2
Filing dateNov 25, 2013
Priority dateMar 16, 2005
Publication dateApr 28, 2015
Grant dateApr 28, 2015

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  1. Title

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  2. Abstract

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  5. First independent claim

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  7. Citations and related patents

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Abstract

Official abstract text for this publication.

Embodiments of the present invention provide methods and systems for intelligent routing. An intelligent routing processing module sets at least one intelligent routing trigger condition and at least one corresponding intelligent routing policy in advance, and an incoming call or message is processed according to intelligent routing contact manners in the intelligent routing policy. The intelligent routing trigger condition includes relevant information of the incoming call or message and the intelligent routing policy may include more than one intelligent routing contact manner. The embodiments of the present invention may provide more intelligent routing contact manners and intelligent routing policies for communication routing technology and may make full use of subscriber presence information.

First claim

Opening claim text (preview).

What is claimed is: 1. A method performed by a router in a telecommunication network for routing calls, the router comprising a processor configured to perform the method, comprising: receiving an incoming call from a calling terminal via the telecommunication network; acquiring relevant information of the incoming call and called presence information from a presence server located on the telecommunication network, wherein the relevant information of the incoming call includes a…

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What does patent US9020118B2 cover?
Embodiments of the present invention provide methods and systems for intelligent routing. An intelligent routing processing module sets at least one intelligent routing trigger condition and at least one corresponding intelligent routing policy in advance, and an incoming call or message is processed according to intelligent routing contact manners in the intelligent routing policy. The intelli…
Who is the assignee on this patent?
Huawei Tech Co Ltd
What technology area does this patent fall under?
Primary CPC classification H04M3/42365. Mapped technology areas include Electricity.
When was this patent published?
Publication date Tue Apr 28 2015 00:00:00 GMT+0000 (Coordinated Universal Time) (B2). Legal status and post-grant events are not shown on this page.
What related patents are in patentsdb?
We list 8 related publications on this page (citations in our corpus or others sharing the same primary CPC).