Management system for using speech analytics to enhance contact center agent conformance
US-9225833-B1 · Dec 29, 2015 · US
Conferenced voice to text transcription
US9014358B2 · US · B2
| Field | Value |
|---|---|
| Publication number | US-9014358-B2 |
| Application number | US-201113223652-A |
| Country | US |
| Kind code | B2 |
| Filing date | Sep 1, 2011 |
| Priority date | Sep 1, 2011 |
| Publication date | Apr 21, 2015 |
| Grant date | Apr 21, 2015 |
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Abstract
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Presented are systems and methods for creating a transcription of a conference call. The system joins an audio conference call with a device associated with a participant, of a plurality of participants joined to the conference through one or more associated devices. The system then creates a speech audio file corresponding to a portion of the participant's speech during the conference and converting contemporaneously, at the device, the speech audio file to a local partial transcript. The system then acquires a plurality of partial transcripts from at least one of the associated devices, so that the device can provide a complete transcript.
First claim
Opening claim text (preview).
What is claimed is: 1. A method comprising: joining an audio conference call with a device associated with a participant, of a plurality of participants joined to the conference through one or more associated devices; creating a speech audio file of a portion of the conference detected by a microphone of the device receiving local audio of the participant; converting contemporaneously, at the device, the speech audio file to a local partial transcript of the portion of the con…
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Electricity · mapped topic
Electricity · mapped topic
Electricity · mapped topic
Physics · mapped topic
- H04M3/42221Primary
Electricity · mapped topic
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Frequently asked questions
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- What does patent US9014358B2 cover?
- Presented are systems and methods for creating a transcription of a conference call. The system joins an audio conference call with a device associated with a participant, of a plurality of participants joined to the conference through one or more associated devices. The system then creates a speech audio file corresponding to a portion of the participant's speech during the conference and conv…
- Who is the assignee on this patent?
- Garcia Juan Martin, Blackberry Ltd
- What technology area does this patent fall under?
- Primary CPC classification H04M3/42221. Mapped technology areas include Electricity.
- When was this patent published?
- Publication date Tue Apr 21 2015 00:00:00 GMT+0000 (Coordinated Universal Time) (B2). Legal status and post-grant events are not shown on this page.
- What related patents are in patentsdb?
- We list 8 related publications on this page (citations in our corpus or others sharing the same primary CPC).