Expediting a support call based on preceding electronic activity
US-2024340377-A1 · Oct 10, 2024 · US
Convenience features in a method and system for providing enhanced caller identification
US9014356B2 · US · B2
| Field | Value |
|---|---|
| Publication number | US-9014356-B2 |
| Application number | US-201313849050-A |
| Country | US |
| Kind code | B2 |
| Filing date | Mar 22, 2013 |
| Priority date | Jul 24, 1998 |
| Publication date | Apr 21, 2015 |
| Grant date | Apr 21, 2015 |
How to read this patent
A practical reading order for non-experts. Skip the full description unless you need deep technical detail.
- Title
What the patent document calls the invention.
- Abstract
A short plain-language summary of the technical disclosure.
- Assignees and inventors
Who owns or filed the patent and who is credited as inventor.
- Key dates
Filing, priority, publication, and grant dates set the timeline.
- First independent claim
The legal scope of protection — read this for what is actually claimed.
- CPC / IPC classifications
Technology tags used to group this patent with similar filings.
- Citations and related patents
Prior art links and similar publications in this corpus.
Abstract
Official abstract text for this publication.
A computer readable storage medium storing computer readable program code, the code configured to provide caller identification information to a called party when standard Caller ID cannot be provided. If standard caller ID information cannot be provided for a call, the call is interrupted by the present service and the calling party is prompted for audible caller identification information. In one embodiment, when the audible caller identification is provided, the call is presented to the called party with a distinctive ring at the called telephone station. In another embodiment, the calling party may enter a personal identification number (PIN) to bypass the requirement for audible caller identification information. In still another embodiment, when the PIN is entered, the call is presented with a distinctive ring at the called communication station. In still another embodiment, the called party may send the incoming call to a voice mail system.
First claim
Opening claim text (preview).
The invention claimed is: 1. A computer program product, tangibly embodied on a computer readable medium, for providing enhanced call identification, the computer program product including instructions that, when executed by a computer, cause the computer to perform operations comprising: determining whether standard caller identification information for a call from a calling party at a calling communication station can be provided to a called communication station, wherein if the…
Assignees
Inventors
Classifications
Electricity · mapped topic
Electricity · mapped topic
- H04M3/42042Primary
Electricity · mapped topic
Electricity · mapped topic
- H04M3/42Primary
Electricity · mapped topic
Patent family
Related publications grouped by family.
External sources
Next steps
Free tools are coming soon. Tell us what you want to track and we'll notify you.
Frequently asked questions
Answers are generated from the same data shown on this page.
- What does patent US9014356B2 cover?
- A computer readable storage medium storing computer readable program code, the code configured to provide caller identification information to a called party when standard Caller ID cannot be provided. If standard caller ID information cannot be provided for a call, the call is interrupted by the present service and the calling party is prompted for audible caller identification information. In…
- Who is the assignee on this patent?
- At & T Ip I Lp
- What technology area does this patent fall under?
- Primary CPC classification H04M3/42042. Mapped technology areas include Electricity.
- When was this patent published?
- Publication date Tue Apr 21 2015 00:00:00 GMT+0000 (Coordinated Universal Time) (B2). Legal status and post-grant events are not shown on this page.
- What related patents are in patentsdb?
- We list 8 related publications on this page (citations in our corpus or others sharing the same primary CPC).