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Computerized method and system for managing warranty services in a digital system or device
US8996424B2 · US · B2
| Field | Value |
|---|---|
| Publication number | US-8996424-B2 |
| Application number | US-97980004-A |
| Country | US |
| Kind code | B2 |
| Filing date | Nov 3, 2004 |
| Priority date | Nov 3, 2003 |
| Publication date | Mar 31, 2015 |
| Grant date | Mar 31, 2015 |
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Abstract
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A digital system or device includes a battery pack as an exemplary functional subunit. In a warranty case determined by an electrical load test for determining its actual charge capacity, a battery check program initializes, via the operating system and an underlying printer, a printout of a warranty certificate. This certificate form, in particular, contains a UID of the underlying battery pack gathered from a ROM implemented in the battery pack. Before generating the printout of the certificate, the UID gathered from the ROM is coded e.g. by the battery check program and only the coded UID is printed. The printout of the warranty certificate thereafter will be delivered to the warranty service provider by the user. After having received the delivered warranty certificate and having checked validity of the user's warranty claim by means of the coded UID the warranty service provider sends a replacement battery pack back to the user. As a consequence, the user can replace the battery pack on its own and therefore does not have to deliver the replaced battery pack to the warranty service provider.
First claim
Opening claim text (preview).
What is claimed is: 1. A computerized method for handling warranty services related to a renewable subunit of a user's digital system or device by a warranty service provider, wherein the renewable subunit provides a readable unique identifier, the method comprising the steps of: applying, by the digital system or device, a test procedure on the renewable subunit in order to determine functionality or reliability of the renewable subunit, wherein the applying the test procedure is…
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- G06Q10/10Primary
Physics · mapped topic
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Frequently asked questions
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- What does patent US8996424B2 cover?
- A digital system or device includes a battery pack as an exemplary functional subunit. In a warranty case determined by an electrical load test for determining its actual charge capacity, a battery check program initializes, via the operating system and an underlying printer, a printout of a warranty certificate. This certificate form, in particular, contains a UID of the underlying battery pac…
- Who is the assignee on this patent?
- Hindermeyer Erich, Gierens Konrad, Moegerle Thomas G, and 3 more
- What technology area does this patent fall under?
- Primary CPC classification G06Q10/10. Mapped technology areas include Physics.
- When was this patent published?
- Publication date Tue Mar 31 2015 00:00:00 GMT+0000 (Coordinated Universal Time) (B2). Legal status and post-grant events are not shown on this page.
- What related patents are in patentsdb?
- We list 8 related publications on this page (citations in our corpus or others sharing the same primary CPC).