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US-2024414064-A1 · Dec 12, 2024 · US
Performance dashboard monitoring for the knowledge management system
US8996397B2 · US · B2
| Field | Value |
|---|---|
| Publication number | US-8996397-B2 |
| Application number | US-42833309-A |
| Country | US |
| Kind code | B2 |
| Filing date | Apr 22, 2009 |
| Priority date | Apr 22, 2009 |
| Publication date | Mar 31, 2015 |
| Grant date | Mar 31, 2015 |
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- Title
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- Abstract
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Abstract
Official abstract text for this publication.
Embodiments of the present invention provide a method, system, computer program product, or a combination of the foregoing for creating a knowledge management system including a performance dashboard monitoring system that is standardized and centralized across the channels and sub-channels in an organization. The performance dashboard monitoring system is used to track, measure, and resolve incidents that occur throughout the channels, sub-channels, systems, and applications of an organization. The system receives information related to two or more incidents, where each incident is associated with one or more of a business channel, sub-channel, or application. The system stores the information on a memory device. The system tracks the status of at least one incident between the occurrence and the resolution of the incident. The system displays on a user interface the information related to the incident on a channel, sub-channel, application, or individual incident level.
First claim
Opening claim text (preview).
What is claimed is: 1. A monitoring system for use in tracking and resolving incidents occurring in a business, the system comprising: a user interface; a memory device; a communication device; and a processor operatively coupled to the communication device, the user interface, and the memory device, and configured to execute the computer-readable program code to: receive information related to one or more incidents, where each incident is associated with a business channel…
Assignees
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Physics · mapped topic
- G06Q10/10Primary
Physics · mapped topic
Physics · mapped topic
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Frequently asked questions
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- What does patent US8996397B2 cover?
- Embodiments of the present invention provide a method, system, computer program product, or a combination of the foregoing for creating a knowledge management system including a performance dashboard monitoring system that is standardized and centralized across the channels and sub-channels in an organization. The performance dashboard monitoring system is used to track, measure, and resolve in…
- Who is the assignee on this patent?
- Grace Daniel Douglas, Darga Srinivas, Hunsaker Eric Nathaniel, and 8 more
- What technology area does this patent fall under?
- Primary CPC classification G06Q10/10. Mapped technology areas include Physics.
- When was this patent published?
- Publication date Tue Mar 31 2015 00:00:00 GMT+0000 (Coordinated Universal Time) (B2). Legal status and post-grant events are not shown on this page.
- What related patents are in patentsdb?
- We list 8 related publications on this page (citations in our corpus or others sharing the same primary CPC).