Representative client devices in a contact center environment
US-2024137445-A1 · Apr 25, 2024 · US
US8990586B2 · US · B2
| Field | Value |
|---|---|
| Publication number | US-8990586-B2 |
| Application number | US-201113282009-A |
| Country | US |
| Kind code | B2 |
| Filing date | Oct 26, 2011 |
| Priority date | Oct 26, 2011 |
| Publication date | Mar 24, 2015 |
| Grant date | Mar 24, 2015 |
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Official abstract text for this publication.
Methods, systems, and apparatuses for selectively exposing subscriber data include maintaining subscriber data at a digital data storage, wherein the digital data storage is protected by a service provider firewall. A request to expose subscriber data from a third-party requestor is received. Selected subscriber data and a security condition associated with the request are determined, wherein the security condition is based on an identity of the third-party requestor. The selected subscriber data is retrieved if the security condition is satisfied, and the selected subscriber data is transmitted to the third-party requestor.
Opening claim text (preview).
We claim: 1. A method comprising: at a processor communicatively coupled to a digital data storage, maintaining subscriber data at the digital data storage, wherein the digital data storage is protected by a service provider firewall; receiving, via an application programming interface communicatively coupled to the processor, a request from a third-party requestor to expose the subscriber data; determining, by the processor in cooperation with the digital data storage, select…
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