Determining relevant contacts based on expertise and availability

US8990189B2 · US · B2

Patent metadata
FieldValue
Publication numberUS-8990189-B2
Application numberUS-201213597303-A
CountryUS
Kind codeB2
Filing dateAug 29, 2012
Priority dateAug 29, 2012
Publication dateMar 24, 2015
Grant dateMar 24, 2015

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Abstract

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A method for identifying knowledgeable and available contacts in a given instant messaging system for possible communication purposes. The method includes a computer receiving a keyword and searching for the keyword in correspondence files of users of the instant messaging system. Based on the results of the search, the computer identifies users that have used the keyword in their correspondence. The computer determines the availability of each of the identified users and ranks the identified users based on predefined criteria, which includes at least the determined availability.

First claim

Opening claim text (preview).

What is claimed is: 1. A computer method for determining knowledgeable and available contacts in an instant messaging system, the method comprising the actions of: receiving a keyword related to an area of expertise; searching for the keyword in correspondence of users of an instant messaging system, the correspondence including real-time and historical information associated with each user of the instant messaging system; identifying, based on results of the searching, a plur…

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What does patent US8990189B2 cover?
A method for identifying knowledgeable and available contacts in a given instant messaging system for possible communication purposes. The method includes a computer receiving a keyword and searching for the keyword in correspondence files of users of the instant messaging system. Based on the results of the search, the computer identifies users that have used the keyword in their correspondenc…
Who is the assignee on this patent?
Kennedy John, Prendergast Paula, Redican Ronan, and 2 more
What technology area does this patent fall under?
Primary CPC classification G06Q10/063112. Mapped technology areas include Physics.
When was this patent published?
Publication date Tue Mar 24 2015 00:00:00 GMT+0000 (Coordinated Universal Time) (B2). Legal status and post-grant events are not shown on this page.
What related patents are in patentsdb?
We list 8 related publications on this page (citations in our corpus or others sharing the same primary CPC).