Integrated representative profile data in contact center environment
US-12028485-B2 · Jul 2, 2024 · US
System and method for monitoring health of deployment states for a contact center
US8989367B2 · US · B2
| Field | Value |
|---|---|
| Publication number | US-8989367-B2 |
| Application number | US-201314025806-A |
| Country | US |
| Kind code | B2 |
| Filing date | Sep 12, 2013 |
| Priority date | Sep 12, 2012 |
| Publication date | Mar 24, 2015 |
| Grant date | Mar 24, 2015 |
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Abstract
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A system and method for monitoring deployment states of a contact center. A processor migrates a state of the contact center from a first deployment state to a second deployment state. The processor records the steps in migrating from the first deployment state to the second deployment state, and stores the recorded steps in association with metadata describing the second deployment state. The processor monitors health of the second state, and takes an action for moving the state of the contact center to a healthy state in response to determining that the second deployment state is unhealthy. The migrating may be based on detecting a condition relating to operation of the contact center. The processor dynamically adjusts at least one hardware or software resource for the contact center based on the detected condition for migrating the state of the contact center from the first to the second deployment state.
First claim
Opening claim text (preview).
The invention claimed is: 1. A method for monitoring deployment states of a contact center, the method comprising: migrating, by the processor, a state of the contact center from a first deployment state to a second deployment state; recording, by the processor, steps in migrating from the first deployment state to the second deployment state; storing, by the processor, the recorded steps in association with metadata describing the second deployment state; monitoring, by the…
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Electricity · mapped topic
Electricity · mapped topic
Physics · mapped topic
Electricity · mapped topic
- H04M3/5175Primary
Electricity · mapped topic
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Frequently asked questions
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- What does patent US8989367B2 cover?
- A system and method for monitoring deployment states of a contact center. A processor migrates a state of the contact center from a first deployment state to a second deployment state. The processor records the steps in migrating from the first deployment state to the second deployment state, and stores the recorded steps in association with metadata describing the second deployment state. The …
- Who is the assignee on this patent?
- Genesys Telecomm Lab Inc
- What technology area does this patent fall under?
- Primary CPC classification H04M3/5175. Mapped technology areas include Electricity.
- When was this patent published?
- Publication date Tue Mar 24 2015 00:00:00 GMT+0000 (Coordinated Universal Time) (B2). Legal status and post-grant events are not shown on this page.
- What related patents are in patentsdb?
- We list 8 related publications on this page (citations in our corpus or others sharing the same primary CPC).