Community-based software application help system

US8977958B2 · US · B2

Patent metadata
FieldValue
Publication numberUS-8977958-B2
Application numberUS-98615907-A
CountryUS
Kind codeB2
Filing dateNov 20, 2007
Priority dateNov 20, 2007
Publication dateMar 10, 2015
Grant dateMar 10, 2015

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  2. Abstract

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  5. First independent claim

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Abstract

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A framework for enabling a community of users to share help information about an application program. The framework includes a mechanism for users to generate and share help information and a mechanism for users to access help information created by other users. To generate help information, tools may be incorporated into an application to enable users to capture information about the application as they are performing functions. Those tools capture as a video clip a representation of screen displays created by the application as the user interacts with the application to perform a function about which help information is to be generated. Along with the scenes captured in the video clip, application context information and explanatory material, such as an audio narration, can be captured. The mechanism to access help information includes a server to which video clips can be posted and cataloged, allowing identification of clips in response to user input describing a required help topic.

First claim

Opening claim text (preview).

What is claimed is: 1. A method of providing help information in connection with an application program, the method comprising: displaying, by a computing device, a user interface of the application program for receiving user interactions, the user interface of the application program presenting a control display area having controls to perform application functions of the application program for processing a document associated with the application program; executing a plug-in…

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What does patent US8977958B2 cover?
A framework for enabling a community of users to share help information about an application program. The framework includes a mechanism for users to generate and share help information and a mechanism for users to access help information created by other users. To generate help information, tools may be incorporated into an application to enable users to capture information about the applicati…
Who is the assignee on this patent?
Deyo Roderic C, Pratley Christopher, Sahasrabudhe Sandeep, and 3 more
What technology area does this patent fall under?
Primary CPC classification G06F9/4446. Mapped technology areas include Physics.
When was this patent published?
Publication date Tue Mar 10 2015 00:00:00 GMT+0000 (Coordinated Universal Time) (B2). Legal status and post-grant events are not shown on this page.
What related patents are in patentsdb?
We list 8 related publications on this page (citations in our corpus or others sharing the same primary CPC).