PatentsDB

System and method for identifying customers in social media

US8977573B2 · US · B2

Patent metadata
FieldValue
Publication numberUS-8977573-B2
Application numberUS-201213409514-A
CountryUS
Kind codeB2
Filing dateMar 1, 2012
Priority dateMar 1, 2012
Publication dateMar 10, 2015
Grant dateMar 10, 2015

How to read this patent

A practical reading order for non-experts. Skip the full description unless you need deep technical detail.

  1. Title

    What the patent document calls the invention.

  2. Abstract

    A short plain-language summary of the technical disclosure.

  3. Assignees and inventors

    Who owns or filed the patent and who is credited as inventor.

  4. Key dates

    Filing, priority, publication, and grant dates set the timeline.

  5. First independent claim

    The legal scope of protection — read this for what is actually claimed.

  6. CPC / IPC classifications

    Technology tags used to group this patent with similar filings.

  7. Citations and related patents

    Prior art links and similar publications in this corpus.

Abstract

Official abstract text for this publication.

A system and method for identifying an author of a social media interaction. A social media profile may be received for a user interacting in a social media interaction in a social media environment. The social media profile may include identification parameter(s) defining personal information registered to the user in the social media environment and content parameter(s) defining content of the user's social media interaction. For each of a plurality of customers registered in a contact center environment, a contact center profile may be received for the customer including identification parameter(s) defining personal information registered to the customer in the contact center environment and content parameter(s) defining content of the customer's past contact center interactions. The user's social media profile and customer's contact center profile may be compared to determine if the social media user and contact center customer have the same identity.

First claim

Opening claim text (preview).

The invention claimed is: 1. A method for identifying an author of a social media interaction, the method comprising: receiving a social media profile for a user interacting in a social media interaction in a social media environment, wherein the social media profile includes one or more identification parameters defining personal information registered to the user in the social media environment and one or more content parameters defining content of the user's social media intera…

Assignees

Inventors

Classifications

Patent family

Related publications grouped by family.

View patent family 49043444

External sources

Next steps

Free tools are coming soon. Tell us what you want to track and we'll notify you.

Get alerts for this patentView on Google Patents

Request deeper analysis

Frequently asked questions

Answers are generated from the same data shown on this page.

What does patent US8977573B2 cover?
A system and method for identifying an author of a social media interaction. A social media profile may be received for a user interacting in a social media interaction in a social media environment. The social media profile may include identification parameter(s) defining personal information registered to the user in the social media environment and content parameter(s) defining content of th…
Who is the assignee on this patent?
Daya Ezra, Volsky Dimitri, Nice Systems Ltd
What technology area does this patent fall under?
Primary CPC classification G06Q10/40. Mapped technology areas include Physics.
When was this patent published?
Publication date Tue Mar 10 2015 00:00:00 GMT+0000 (Coordinated Universal Time) (B2). Legal status and post-grant events are not shown on this page.
What related patents are in patentsdb?
We list 8 related publications on this page (citations in our corpus or others sharing the same primary CPC).