System for scheduling routing rules in a contact center based on forcasted and actual interaction load and staffing requirements
US-9210033-B2 · Dec 8, 2015 · US
US8973147B2 · US · B2
| Field | Value |
|---|---|
| Publication number | US-8973147-B2 |
| Application number | US-201113340657-A |
| Country | US |
| Kind code | B2 |
| Filing date | Dec 29, 2011 |
| Priority date | Dec 29, 2011 |
| Publication date | Mar 3, 2015 |
| Grant date | Mar 3, 2015 |
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Official abstract text for this publication.
A particular security event is identified that has been detected as targeting a particular computing device included in a particular computing system. A particular grouping of assets in a plurality of asset groupings within the particular computing system is identified as including the particular computing device. A source of the particular security event is also identified and at least one of a geographic location and a grouping of assets in the plurality of asset groupings is associated with the identified source. Data is generated that is adapted to cause a presentation of a graphical representation of the particular security event on a display device, the graphical representation including a first graphical element representing the particular computing device as included in the particular grouping of assets and a second graphical element representing the source associated with the at least one of a geographic location and a grouping of assets.
Opening claim text (preview).
What is claimed is: 1. At least one non-transitory machine accessible storage medium having instructions stored thereon, the instructions when executed on a machine, cause the machine to: identify a particular security event detected in a particular computing system, the particular security event detected as targeting a particular computing device included in the particular computing system; identify that a particular grouping of network assets in a plurality of asset groupings…
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