Systems and methods for supporting ad hoc group call for MCX services
US-12167494-B2 · Dec 10, 2024 · US
Location-based call center filtering
US8971863B2 · US · B2
| Field | Value |
|---|---|
| Publication number | US-8971863-B2 |
| Application number | US-201213355907-A |
| Country | US |
| Kind code | B2 |
| Filing date | Jan 23, 2012 |
| Priority date | Jan 23, 2012 |
| Publication date | Mar 3, 2015 |
| Grant date | Mar 3, 2015 |
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- Title
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Abstract
Official abstract text for this publication.
A device may receive a request for a service call and location information associated with a user device, and may determine an address of a customer, associated with the user device, based on the location information. The device may determine customer information based on the address, and may filter a list of call centers, for the service call, based on the customer information and the address. The device may generate trouble ticket information for the service call, and may provide the customer information and the trouble ticket information to call centers provided in the filtered list of call centers.
First claim
Opening claim text (preview).
What is claimed is: 1. A method, comprising: receiving, by a device, a request for a service call and location information associated with a user device; determining, by the device, an address of a customer, associated with the user device, based on the location information; determining, by the device, customer information based on the address; filtering, by the device, a list of call centers, for the service call, based on the customer information and the address; generat…
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Classifications
Electricity · mapped topic
Electricity · mapped topic
- H04W76/10Primary
Electricity · mapped topic
Electricity · mapped topic
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Frequently asked questions
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- What does patent US8971863B2 cover?
- A device may receive a request for a service call and location information associated with a user device, and may determine an address of a customer, associated with the user device, based on the location information. The device may determine customer information based on the address, and may filter a list of call centers, for the service call, based on the customer information and the address.…
- Who is the assignee on this patent?
- Moshrefi Afshin, Nasir Azim, Gharachorloo Nader, and 2 more
- What technology area does this patent fall under?
- Primary CPC classification H04W76/10. Mapped technology areas include Electricity.
- When was this patent published?
- Publication date Tue Mar 03 2015 00:00:00 GMT+0000 (Coordinated Universal Time) (B2). Legal status and post-grant events are not shown on this page.
- What related patents are in patentsdb?
- We list 8 related publications on this page (citations in our corpus or others sharing the same primary CPC).