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Apparatus and method for selecting service quality metrics for managed services quality assurance
US8971199B2 · US · B2
| Field | Value |
|---|---|
| Publication number | US-8971199-B2 |
| Application number | US-201213469503-A |
| Country | US |
| Kind code | B2 |
| Filing date | May 11, 2012 |
| Priority date | May 11, 2012 |
| Publication date | Mar 3, 2015 |
| Grant date | Mar 3, 2015 |
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Abstract
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A service quality metrics selection capability is presented. The selection of service quality metrics for a service may include selecting a plurality of candidate service quality metrics for a service from a set of available service quality metrics, associating each of the candidate service quality metrics with a respective one of a plurality of user experience categories and a respective one of a plurality of service user functions of the service, and selecting at least a portion of the candidate service quality metrics to be associated with the service. The selection of candidate service quality metrics to be associated with the service produces a set of selected service quality metrics for the service, which may be used to manage service quality assurance for the service.
First claim
Opening claim text (preview).
What is claimed is: 1. An apparatus, comprising: a processor and a memory communicatively connected to the processor, the processor configured to: select a plurality of candidate service quality metrics for a service from a set of available service quality metrics, wherein, to select the plurality of candidate service quality metrics from the set of available service quality metrics, the processor is configured to: determine a service name of the service; and for each of the a…
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- H04L41/5067Primary
Electricity · mapped topic
Electricity · mapped topic
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- What does patent US8971199B2 cover?
- A service quality metrics selection capability is presented. The selection of service quality metrics for a service may include selecting a plurality of candidate service quality metrics for a service from a set of available service quality metrics, associating each of the candidate service quality metrics with a respective one of a plurality of user experience categories and a respective one o…
- Who is the assignee on this patent?
- Izzo Steven J, Nici Janet, Katkar Vanita, and 1 more
- What technology area does this patent fall under?
- Primary CPC classification H04L41/5067. Mapped technology areas include Electricity.
- When was this patent published?
- Publication date Tue Mar 03 2015 00:00:00 GMT+0000 (Coordinated Universal Time) (B2). Legal status and post-grant events are not shown on this page.
- What related patents are in patentsdb?
- We list 8 related publications on this page (citations in our corpus or others sharing the same primary CPC).