Automating wireless customer care

Patent metadata

Field	Value
Publication number	US-8958771-B2
Application number	US-201213670216-A
Country	US
Kind code	B2
Filing date	Nov 6, 2012
Priority date	Mar 6, 2007
Publication date	Feb 17, 2015
Grant date	Feb 17, 2015

Abstract

Providing automated customer care for a mobile phone is described herein. By way of example, a system can include component(s) that can automatically detect and transmit an error in interfacing a mobile phone with a communication network. The system also can include a customer care component(s) that can receive the error, initiate an error resolution process, and automatically provide a plurality of options with which to contact customer care and/or utilize customer care resources.

First claim

What is claimed is:

1. A method, comprising:
detecting, by a system including a processor, an error condition associated with interfacing a mobile communication device to a network device including detecting, by the system, a failure to register a media access control address of a wireless local area network router device with a service provider;
gathering, by the system, diagnostic information from a plurality of components of the network indicating the error condition;
sendi…

Assignees

• At & T Mobility Ii Llc

Inventors

• Flynn Judson J
• Bonner Thomas W
• Stine Ted Charles

Classifications

• H04W24/04 Primary

  Electricity · mapped topic

• H04W24/08

  Electricity · mapped topic