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System and method for dispatching field technicians based on locations of storage locations
US8948355B2 · US · B2
| Field | Value |
|---|---|
| Publication number | US-8948355-B2 |
| Application number | US-201213528261-A |
| Country | US |
| Kind code | B2 |
| Filing date | Jun 20, 2012 |
| Priority date | Dec 11, 2008 |
| Publication date | Feb 3, 2015 |
| Grant date | Feb 3, 2015 |
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Abstract
Official abstract text for this publication.
A method is disclosed for determining a technician to dispatch to a customer site requiring a service call. A first plurality of technicians assigned to a customer site requiring a service call is determined. A location of each of the technicians is also determined. A first plurality of distances is determined between each of the technicians and a plurality of locations at which is disposed equipment needed for the service call. A second plurality of distances is determined between each of the technicians and a plurality of service vehicles at which is disposed the equipment needed for the service call. One of the technicians is dispatched to the customer site based on the location of each of the technicians, on the first plurality of distances, and on the second plurality of distances. A system for implementing the method is disclosed.
First claim
Opening claim text (preview).
The invention claimed is: 1. A method, comprising: obtaining, by a system having a processor, a service-call notification indicating a customer site associated with a service call; and generating, by the system, in response to obtaining the service-call notification, and based on each of a group of characteristics, a technician dispatch for use in dispatching one of a plurality of technicians; wherein: the group of characteristics on which the generating is base comprises: (…
Assignees
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Physics · mapped topic
- G06Q10/00Primary
Physics · mapped topic
Physics · mapped topic
Physics · mapped topic
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Frequently asked questions
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- What does patent US8948355B2 cover?
- A method is disclosed for determining a technician to dispatch to a customer site requiring a service call. A first plurality of technicians assigned to a customer site requiring a service call is determined. A location of each of the technicians is also determined. A first plurality of distances is determined between each of the technicians and a plurality of locations at which is disposed equ…
- Who is the assignee on this patent?
- Kosseifi Mario, Meredith Sheldon K, At & T Ip I Lp
- What technology area does this patent fall under?
- Primary CPC classification G06Q10/00. Mapped technology areas include Physics.
- When was this patent published?
- Publication date Tue Feb 03 2015 00:00:00 GMT+0000 (Coordinated Universal Time) (B2). Legal status and post-grant events are not shown on this page.
- What related patents are in patentsdb?
- We list 8 related publications on this page (citations in our corpus or others sharing the same primary CPC).