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Video-assisted self-service transaction device
US8941709B2 · US · B2
| Field | Value |
|---|---|
| Publication number | US-8941709-B2 |
| Application number | US-201213546680-A |
| Country | US |
| Kind code | B2 |
| Filing date | Jul 11, 2012 |
| Priority date | Jul 11, 2011 |
| Publication date | Jan 27, 2015 |
| Grant date | Jan 27, 2015 |
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Abstract
Official abstract text for this publication.
While performing or initiating a transaction with a self-service video transaction device, a user may interact with a video agent and a terminal associated therewith. An error may occur during the transaction. In response to detecting the error, video agent(s) having video or audio functionalities to service the error may be identified. Servicing the error may also be based on a length of a wait time to connect to an appropriate video agent. If the wait time exceeds a predetermined threshold, an error receipt identifying the error and other information may be printed by the self-service video transaction device. If the wait time does not exceed the predetermined threshold, a display device of the self-service video transaction device may display an option for the user to connect to the video agent terminal.
First claim
Opening claim text (preview).
The invention claimed is: 1. A method comprising: during a transaction between a user and a self-service video transaction device, detecting, by a computing device, an error associated with the transaction; in response to detecting the transaction error, identifying, by the computing device, a video agent terminal comprising video and audio functionalities to service the transaction error; determining, by the computing device, whether a wait time for connection to the video ag…
Assignees
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Classifications
Physics · mapped topic
- G07F19/201Primary
Physics · mapped topic
Electricity · mapped topic
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Frequently asked questions
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- What does patent US8941709B2 cover?
- While performing or initiating a transaction with a self-service video transaction device, a user may interact with a video agent and a terminal associated therewith. An error may occur during the transaction. In response to detecting the error, video agent(s) having video or audio functionalities to service the error may be identified. Servicing the error may also be based on a length of a wai…
- Who is the assignee on this patent?
- Johnson Tyler R, Willis Therese H, Bank Of America
- What technology area does this patent fall under?
- Primary CPC classification G07F19/201. Mapped technology areas include Physics.
- When was this patent published?
- Publication date Tue Jan 27 2015 00:00:00 GMT+0000 (Coordinated Universal Time) (B2). Legal status and post-grant events are not shown on this page.
- What related patents are in patentsdb?
- We list 8 related publications on this page (citations in our corpus or others sharing the same primary CPC).