Theme detection for object-recognition-based notifications
US-12183330-B2 · Dec 31, 2024 · US
Method for analysing an interactive voice response system
US8934618B2 · US · B2
| Field | Value |
|---|---|
| Publication number | US-8934618-B2 |
| Application number | US-34520008-A |
| Country | US |
| Kind code | B2 |
| Filing date | Dec 29, 2008 |
| Priority date | Dec 29, 2008 |
| Publication date | Jan 13, 2015 |
| Grant date | Jan 13, 2015 |
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Abstract
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Methods for analyzing an interactive voice response (IVR) system are disclosed. In the methods, prompts are issued from the IVR system and user input made in response to the prompts from the IVR system is received. One method involves displaying the prompts issued by the IVR system to an operator; and receiving input data from the operator, the data defining whether any change to the IVR system is recommended and/or any recommended changes to the IVR system. Another method involves detecting the occurrence of an unexpected event by comparing the user input against a predefined set of rules, each rule being associated with one or more of the unexpected events; and taking a predefined action in response to the detection of one or more of the unexpected events.
First claim
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The invention claimed is: 1. A method for analysing an interactive voice response (IVR) system, the method comprising: issuing at least one prompt from the IVR system; receiving user input made in response to each issued prompt; displaying each issued prompt to an operator; and receiving input data from the operator based on each displayed prompt, the data defining at least one of (a) whether any redesign of the IVR system is recommended, and (b) a recommended redesign of th…
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Electricity · mapped topic
Electricity · mapped topic
- G10L15/22Primary
Physics · mapped topic
Electricity · mapped topic
Electricity · mapped topic
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- What does patent US8934618B2 cover?
- Methods for analyzing an interactive voice response (IVR) system are disclosed. In the methods, prompts are issued from the IVR system and user input made in response to the prompts from the IVR system is received. One method involves displaying the prompts issued by the IVR system to an operator; and receiving input data from the operator, the data defining whether any change to the IVR system…
- Who is the assignee on this patent?
- Costello John, Mccormack Tony, Yoakum John, and 1 more
- What technology area does this patent fall under?
- Primary CPC classification G10L15/22. Mapped technology areas include Physics.
- When was this patent published?
- Publication date Tue Jan 13 2015 00:00:00 GMT+0000 (Coordinated Universal Time) (B2). Legal status and post-grant events are not shown on this page.
- What related patents are in patentsdb?
- We list 8 related publications on this page (citations in our corpus or others sharing the same primary CPC).