Task association method and apparatus, and electronic device

Patent metadata

Field	Value
Publication number	US-2025208883-A1
Application number	US-202318849110-A
Country	US
Kind code	A1
Filing date	Mar 17, 2023
Priority date	Mar 22, 2022
Publication date	Jun 26, 2025
Grant date	—

Abstract

The present disclosure relates to the technical field of software, and in particular to a task association method and apparatus, and an electronic device. The method includes: displaying a first user interface, the first user interface including problem description information and a first control corresponding to the problem description information, and the first user interface is an interface of a first software platform; in response to an input for the first control, determining, in a second software platform, a first task corresponding to the problem description information, the first task being used for solving a problem corresponding to the problem description information; and associating the problem description information with the first task.

First claim

What is claimed is:

1 - 13 . (canceled)

14 . A task association method, comprising:
displaying a first user interface, wherein the first user interface comprises problem description information and a first control corresponding to the problem description information, and the first user interface is an interface of a first software platform; in response to an input for the first control, determining, in a second software platform, a first task corresponding to the problem description information, wherein the first task is used for solving a problem corresponding to the problem description information; and associating the problem description information with the first task.

15 . The method according to claim 14 , wherein the first control is a creation control, and in response to the input for the first control, determining, in the second software platform, the first task corresponding to the problem description information, comprises:
in response to an input for the creation control, creating, in the second software platform, the first task corresponding to the problem description information.

16 . The method according to claim 15 , wherein in response to the input for the creation control, creating, in the second software platform, the first task corresponding to the problem description information, comprises:
in response to the input for the creation control, creating the first task, and displaying an information interface of the first task in the second software platform, acquiring description information of the first task according to the problem description information, and displaying the description information of the first task in the information interface of the first task.

17 . The method according to claim 16 , wherein the description information of the first task comprises at least one of the following:
a name of the first task, remark information of the first task, a service line of the first task, or a contact person of the first task.

18 . The method according to claim 16 , wherein acquiring the description information of the first task according to the problem description information comprises at least one of the following:
extracting key description information from the problem description information, and determining a name of the first task according to the key description information; or determining target information according to the problem description information, wherein the target information includes at least one of the following information: the key description information, problem details of the problem corresponding to the problem description information, or presenter information of the problem; and determining remark information of the first task according to the target information; or determining a product involved in the problem corresponding to the problem description information; and determining a service line of the product as a service line of the first task; or determining a product involved in the problem corresponding to the problem description information; and determining a contact person of the product as a contact person of the first task.

19 . The method according to claim 14 , wherein the first control is an association control, and in response to the input for the first control, determining, in the second software platform, the first task corresponding to the problem description information, comprises:
in response to an input for the association control, determining, in created tasks of the second software platform, the first task corresponding to the problem description information.

20 . The method according to claim 19 , wherein in response to the input for the association control, determining, in the created tasks of the second software platform, the first task corresponding to the problem description information, comprises:
in response to the input for the association control, displaying an associated task search interface, wherein the associated task search interface comprises a search entry; and in response to a search input for the search entry, acquiring search information corresponding to the search input, determining, in the created tasks of the second software platform, the first task matching the search information, and determining the first task as a task corresponding to the problem description information, wherein the search information comprises a task identifier, or the search information comprises a keyword in the problem description information.

21 . The method according to claim 14 , wherein associating the problem description information with the first task comprises:
acquiring, in the second software platform, a task identifier of the first task and state information of the first task; and correspondingly storing the task identifier, the state information and the problem description information in a database.

22 . The method according to claim 21 , wherein the first user interface further comprises problem state information corresponding to the problem description information; and
wherein correspondingly storing the task identifier, the state information and the problem description information in the database comprises: updating the problem state information in the first user interface according to the state information of the first task.

23 . The method according to claim 21 , wherein acquiring, in the second software platform, the task identifier of the first task and the state information of the first task, comprises:
sending, by the second software platform, the task identifier of the first task and the state information of the first task to the first software platform in a webpage callback manner, so that the first software platform acquires the task identifier of the first task and the state information of the first task.

24 . The method according to claim 14 , wherein the first user interface further comprises problem state information corresponding to the problem description information; and
wherein the method further comprises at least one of: in response to an input of a user for the problem state information in the first user interface, in a case where the problem state information is updated from indicating an uncompleted state to indicating a completed state, maintaining the state information of the first task unchanged in the second software platform, and/or, sending a notification message to the second software platform, wherein the notification message is used for prompting that the problem corresponding to the problem description information has been solved in a manner other than the first task, and the state information of the first task is used for indicating whether the first task has been completed; or in a case where the state information of the first task in the second software platform is updated from indicating an uncompleted state to indicating a completed state, updating the problem state information in the first user interface from indicating an uncompleted state to indicating a completed state.

25 . The method according to claim 14 , wherein the first user interface further comprises problem state information corresponding to the problem description information, the problem state information indicates a to-be-processed state, and the method further comprises: after associating the problem description information with the first task, updating the problem state information from the to-be-processed state to a being-optimized state.

26 . An electronic device, comprising: a processor, a memory, and a computer program stored on the memory and capable of running on the processor, wherein the computer p

Assignees

• Beijing Zitiao Network Technology Co Ltd

Inventors

• Zhao Yue
• Zhang Xinxin
• Cai Hongxiang
• Chen Zhihui
• Zhou Zhi

Classifications

• G06F9/451 Primary

  Execution arrangements for user interfaces · CPC title

• G06Q10/103

  Workflow collaboration or project management · CPC title

• G06F16/2455

  Query execution · CPC title