System and method for detecting accidental service button keypress

Patent metadata

Field	Value
Publication number	US-2025148836-A1
Application number	US-202318501731-A
Country	US
Kind code	A1
Filing date	Nov 3, 2023
Priority date	Nov 3, 2023
Publication date	May 8, 2025
Grant date	—

Abstract

A computer-implemented method that, when executed by data processing hardware, causes data processing hardware to perform operations comprising receiving a service request associated with a service request button of a vehicle, receiving one or more service button engagement scoring inputs each associated with a corresponding vehicle status, calculating a service request confidence score based on the one or more service button engagement scoring inputs, assigning a service request cancellation period based on the one or more service button engagement scoring inputs, determining whether a cancellation request is received within the service request cancellation period, and either cancelling the service request when the cancellation request is received within the service request cancellation period, or transmitting the service request to a service provider when the cancellation request is not received within the service request cancellation period.

First claim

What is claimed is:

1 . A computer-implemented method that, when executed by data processing hardware, causes the data processing hardware to perform operations comprising:
receiving a service request associated with a service request button of a vehicle; receiving one or more service button engagement scoring inputs each associated with a corresponding vehicle status; calculating a service request confidence score based on the one or more service button engagement scoring inputs; assigning a service request cancellation period based on the one or more service button engagement scoring inputs; determining whether a cancellation request is received within the service request cancellation period; and either (i) cancelling the service request when the cancellation request is received within the service request cancellation period or (ii) transmitting the service request to a service provider when the cancellation request is not received within the service request cancellation period.

2 . The method of claim 1 , further comprising:
determining a service request history including an aggregate quantity of service requests associated with the vehicle; and when the aggregate quantity of service requests is equal to one, initiating a service button prompt.

3 . The method of claim 1 , wherein the one or more service button engagement scoring inputs include at least one of the following:
a service button engagement quantity; a service button engagement duration; a call button engagement status; a diagnostic trouble code status; a vehicle location status; a vehicle operation status; an automatic braking event status; vehicle weather conditions; a vehicle-related call status; a vehicle alarm status; a vehicle panic status; an adjacent button engagement status; a vehicle child occupant status; a vehicle mirror adjustment status; or a vehicle operator history.

4 . The method of claim 3 , wherein calculating the service request confidence score includes increasing the service request confidence score based on a first one of the one or more service button engagement scoring inputs or decreasing the service request confidence score based on a second one of the one or more service button engagement scoring inputs.

5 . The method of claim 4 , wherein calculating the service request confidence score includes increasing the service request confidence score based on at least one of the service button engagement quantity, the service button engagement duration, the call button engagement status, the diagnostic trouble code status, the vehicle location status, the vehicle operation status, the automatic braking event status, the vehicle weather conditions, the vehicle-related call status, the vehicle alarm status, or the vehicle panic status.

6 . The method of claim 5 , wherein calculating the service request confidence score includes decreasing the service request confidence score based on at least one of the adjacent button engagement status, the vehicle child occupant status, the vehicle mirror adjustment status, and the vehicle location status.

7 . The method of claim 1 , wherein assigning a service request cancellation period based on the one or more service button engagement scoring inputs comprises:
determining whether the calculated service request confidence score exceeds a first threshold; and either (i) assigning a first service request cancellation period having a first duration when the calculated service request confidence score does not exceed the first threshold or (ii) assigning a second service request cancellation period having a second duration when the calculated service request confidence score does exceed the first threshold, the second duration being less than the first duration.

8 . A system comprising:
data processing hardware; and memory hardware in communication with the data processing hardware, the memory hardware storing instructions that, when executed on the data processing hardware, cause the data processing hardware to perform operations comprising:
receiving a service request associated with a service request button of a vehicle;
receiving one or more service button engagement scoring inputs each associated with a corresponding vehicle status;
calculating a service request confidence score based on the one or more service button engagement scoring inputs;
assigning a service request cancellation period based on the one or more service button engagement scoring inputs;
determining whether a cancellation request is received within the service request cancellation period; and
either (i) cancelling the service request when the cancellation request is received within the service request cancellation period or (ii) transmitting the service request to a service provider when the cancellation request is not received within the service request cancellation period.

9 . The system of claim 8 , further comprising:
determining a service request history including an aggregate quantity of service requests associated with the vehicle; and when the aggregate quantity of service requests is equal to one, initiating a service button prompt.

10 . The system of claim 8 , wherein the one or more service button engagement scoring inputs include at least one of the following:
a service button engagement quantity; a service button engagement duration; a call button engagement status; a diagnostic trouble code status; a vehicle location status; a vehicle operation status; an automatic braking event status; vehicle weather conditions; a vehicle-related call status; a vehicle alarm status; a vehicle panic status; an adjacent button engagement status; a vehicle child occupant status; a vehicle mirror adjustment status; or a vehicle operator history.

11 . The system of claim 10 , wherein calculating the service request confidence score includes increasing the service request confidence score based on a first one of the one or more service button engagement scoring inputs or decreasing the service request confidence score based on a second one of the one or more service button engagement scoring inputs.

12 . The system of claim 11 , wherein calculating the service request confidence score includes increasing the service request confidence score based on at least one of the service button engagement quantity, the service button engagement duration, the call button engagement status, the diagnostic trouble code status, the vehicle location status, the vehicle operation status, the automatic braking event status, the vehicle weather conditions, the vehicle-related call status, the vehicle alarm status, or the vehicle panic status.

13 . The system of claim 12 , wherein calculating the service request confidence score includes decreasing the service request confidence score based on at least one of the adjacent button engagement status, the vehicle child occupant status, the vehicle mirror adjustment status, and the vehicle location status.

14 . The system of claim 8 , wherein assigning a service request cancellation period based on the one or more service button engagement scoring inputs comprises:
determining whether the calculated service request confidence score exceeds a first threshold; and either (i) assigning a first service request cancellation period having a first duration when the calculated service request confidence score does not exceed the first threshold or (ii) assigning a second service request cancellation period having a second duration when the calculated service request confidence score does exceed the first threshold, the second dur

Assignees

• Gm Global Tech Operations Llc

Inventors

• Gilbert-Eyres Matthew Edward
• Patenaude Russell A
• Hosey Eric T
• Tran Benjamin

Classifications

• G06Q50/265

  Personal security, identity or safety · CPC title

• G06Q10/20

  Administration of product repair or maintenance · CPC title

• G08G1/205

  Indicating the location of the monitored vehicles as destination, e.g. accidents, stolen, rental · CPC title

• G06Q50/40

  Business processes related to the transportation industry (shipping G06Q10/083) · CPC title

• H04W4/90 Primary

  Services for handling of emergency or hazardous situations, e.g. earthquake and tsunami warning systems [ETWS] · CPC title