Methods and systems for adaptive configuration

Patent metadata

Field	Value
Publication number	US-2025085991-A1
Application number	US-202318464915-A
Country	US
Kind code	A1
Filing date	Sep 11, 2023
Priority date	Sep 11, 2023
Publication date	Mar 13, 2025
Grant date	—

Abstract

Systems and methods for adaptive configuration. In some aspects, a system may receive an indication that a communication session is initiated between a public terminal and a user device in proximity of the public terminal. In response to receiving the indication, the system may obtain historical transaction data of the user. Based on the historical transaction data, the system may determine (1) frequent locations of the user where a user has conducted more than a threshold number of transactions and (2) a language preference for the user. In response to determining that the user is not located within one or more frequent locations of the user, the system may transmit a command to alter a digital display of the public terminal based on a user-specific configuration, wherein the user-specific configuration comprises the language preference of the user.

First claim

What is claimed is:

1 . A system for adaptive configuration of a display language of a public terminal, the system comprising:
one or more processors; and one or more non-transitory, computer-readable media comprising instructions that, when executed by the one or more processors, causes operations comprising:
receiving an indication that a communication session is initiated, using near field communication (NFC), between a public terminal at a first location and a user device of a user in proximity of the public terminal;
in response to receiving the indication, obtaining historical transaction data of the user including (1) a plurality of transactions of the user, (2) a plurality of corresponding locations where the plurality of transactions occurred, and (3) a plurality of corresponding languages in which the plurality of transactions occurred;
determining, based on the historical transaction data, (1) one or more frequent locations of the user where the user has conducted more than a threshold number of transactions and (2) a language preference for the user in which the user has conducted a highest number of transactions;
determining whether the user of the user device is located within the one or more frequent locations of the user;
in response to determining that the user is not located within the one or more frequent locations of the user, transmitting a command to alter a digital display of the public terminal based on a user-specific configuration, wherein the user-specific configuration comprises the language preference of the user; and
transmitting a command to display, via the digital display of the public terminal, a request for user authentication data configured in the user-specific configuration.

2 . The system of claim 1 , wherein the instructions cause the one or more processors to perform operations comprising:
receiving, from the public terminal, the user authentication data received at the public terminal; comparing the user authentication data with stored credentials of the user; and in response to determining that the user authentication data matches the stored credentials of the user, transmitting an indication of a successful authentication of the user to the public terminal.

3 . The system of claim 1 , wherein determining, based on the historical transaction data, the language preference for the user comprises:
determining, from the historical transaction data, one or more languages used in previous digital displays used by the user at a plurality of public terminals; and determining a language used with a highest frequency in the previous digital displays used by the user.

4 . The system of claim 1 , wherein determining, based on the historical transaction data, the language preference for the user comprises:
determining, from the historical transaction data of the user, one or more public terminals used by the user in previous transactions; and determining a language associated with a location of the public terminal that the user uses with a highest frequency.

5 . A method for adaptive configuration of a display language of a public terminal, comprising:
receiving an indication that a communication session is initiated, using near field communication (NFC), between the public terminal at a first location and a user device of a user in proximity of the public terminal; in response to receiving the indication, obtaining historical transaction data of the user; determining, based on the historical transaction data, (1) one or more frequent locations of the user where the user has conducted more than a threshold number of transactions and (2) a language preference for the user in which the user has conducted a highest number of transactions; determining whether the user of the user device is located within the one or more frequent locations of the user; and in response to determining that the user is not located within the one or more frequent locations of the user, generating a command to alter a digital display of the public terminal based on a user-specific configuration, wherein the user-specific configuration comprises the language preference of the user.

6 . The method of claim 5 , further comprising:
requesting, via the digital display of the public terminal in the user-specific configuration, user authentication data; receiving, from the public terminal, the user authentication data received at the public terminal; comparing the user authentication data with stored credentials of the user; and in response to determining that the user authentication data matches the stored credentials of the user, transmitting an indication of a successful authentication of the user to the public terminal.

7 . The method of claim 6 , further comprising:
receiving an indication of successful performance of an action at the public terminal by the user; and transmitting, to the user device, a notification indicating that the action has been completed.

8 . The method of claim 5 , wherein determining, based on the historical transaction data, the language preference for the user comprises:
determining, from the historical transaction data of the user, one or more public terminals used by the user in previous transactions; and determining, a language associated with a location of the public terminal that the user uses with highest frequency.

9 . The method of claim 5 , further comprising:
determining that the language preference for the user in which the user has conducted the highest number of transactions is unavailable at the public terminal; and determining an alternative language with which to alter a digital display of the public terminal.

10 . The method of claim 5 , further comprising:
determining, based on the historical transaction data, one or more actions routinely performed at the public terminal by the user; and transmitting a command to adaptively alter the digital display of the public terminal to suggest options for performing the one or more actions.

11 . The method of claim 10 , wherein the historical transaction data includes (1) a plurality of transactions of the user, (2) a plurality of corresponding locations where the plurality of transactions occurred, and (3) a plurality of corresponding languages in which the plurality of transactions occurred, and wherein determining the one or more actions comprises determining, from the plurality of transactions of the user, one or more actions performed at the public terminal more than a threshold number of times during a time frame.

12 . The method of claim 5 , further comprising:
in response to an indication that the communication session has ended, reconfiguring the public terminal.

13 . One or more non-transitory, computer-readable media storing instructions that, when executed by one or more processors, cause the one or more processors to perform operations comprising:
receiving an indication that a communication session is initiated, using wireless communication between a public terminal at a first location and a user device of a user in proximity of the public terminal; in response to receiving the indication, obtaining historical transaction data of the user including (1) a plurality of transactions of the user, (2) a plurality of corresponding locations where the plurality of transactions occurred, and (3) a plurality of corresponding languages in which the plurality of transactions occurred; determining, based on the historical transaction data, (1) one or more frequent locations of the user where the user has conducted more than a threshold number of transactions and (2) a language preference for the

Assignees

• Capital One Services Llc

Inventors

• Whitmore Jon
• Rozier Lucas

Classifications

• G06Q20/18

  involving self-service terminals [SST], vending machines, kiosks or multimedia terminals · CPC title

• G07F19/206

  Software aspects at ATMs · CPC title

• H04W4/80

  Services using short range communication, e.g. near-field communication [NFC], radio-frequency identification [RFID] or low energy communication · CPC title

• H04W4/02

  Services making use of location information · CPC title

• G06F9/454 Primary

  Multi-language systems; Localisation; Internationalisation · CPC title