Management of safety investigations with automatically generated suggested actions

Patent metadata

Field	Value
Publication number	US-2024311942-A1
Application number	US-202318123119-A
Country	US
Kind code	A1
Filing date	Mar 17, 2023
Priority date	Mar 17, 2023
Publication date	Sep 19, 2024
Grant date	—

Abstract

In the present application, a method and a system for managing a safety investigation of an incident are disclosed. A user interface for managing an investigation of an incident is provided, wherein the user interface includes content that is based on a role type of a user associated with the investigation. Information regarding the incident is received via the user interface. A suggested action is determined based on the information to address the incident. The user interface is updated to indicate the suggested action.

First claim

What is claimed is:

1 . A method, comprising:
providing a user interface for managing an investigation of an incident, wherein the user interface includes content that is based on a role type of a user associated with the investigation; receiving information regarding the incident via the user interface; determining a suggested action based on the information to address the incident; and updating the user interface to indicate the suggested action.

2 . The method of claim 1 , further comprising:
determining, via a trained machine learning model, the suggested action to address the incident, wherein the trained machine learning model is trained based on past actions to address incidents that are similar to the incident.

3 . The method of claim 1 , further comprising:
providing the user interface to at least one user with a role type as a safety investigation team member; providing the user interface to at least one user with a role type as a witness of the incident; and providing the user interface to at least one user with a role type as a collaborator.

4 . The method of claim 3 , further comprising:
providing the user interface to the at least one user with the role type as the safety investigation team member for conducting the investigation of the incident; providing the user interface to the at least one user with the role type as the witness of the incident for providing the information regarding the incident; and providing the user interface to the at least one user with the role type as the collaborator for receiving the suggested action to address the incident.

5 . The method of claim 4 , wherein the conducting the investigation of the incident comprises:
assigning, via the user interface, by the at least one user with the role type as the safety investigation team member, a task to another user to provide or analyze the information regarding the incident; and monitoring, via the user interface, a status of the assigned task.

6 . The method of claim 4 , wherein the conducting the investigation of the incident comprises:
assigning, via the user interface, by the at least one user with the role type as the safety investigation team member, the suggested action to another user, wherein the suggested action comprises a corrective action or a preventative action corresponding to the incident; and monitoring, via the user interface, a status of the assigned action.

7 . The method of claim 4 , wherein the conducting the investigation of the incident comprises:
conducting, via the user interface, by the at least one user with the role type as the safety investigation team member, a root cause analysis; and determining a second suggested action to address the incident based on a result of the root cause analysis.

8 . The method of claim 7 , wherein the root cause analysis comprises a five whys root cause analysis.

9 . The method of claim 4 , further comprising:
determining, via a trained machine learning model, a suggested next step for conducting the investigation of the incident via the user interface, wherein the trained machine learning model is trained based on past steps for conducting past investigations of incidents that are similar to the incident; and updating the user interface to indicate the suggested next step.

10 . The method of claim 4 , further comprising:
determining, via a trained machine learning model, a suggested new user to be added as a user with a role type as a collaborator, wherein the trained machine learning model is trained based on past users involved in past investigations of past incidents that are similar to the incident; and updating the user interface to indicate the suggested new user.

11 . The method of claim 1 , wherein the suggested action is a part of a defined workflow, wherein a workflow defines one or more actions in a predetermined order and one or more users associated with the one or more actions.

12 . A system, comprising:
a processor configured to:
provide a user interface for managing an investigation of an incident, wherein the user interface includes content that is based on a role type of a user associated with the investigation;
receive information regarding the incident via the user interface;
determine a suggested action based on the information to address the incident; and
update the user interface to indicate the suggested action; and
a memory coupled to the processor and configured to provide the processor with instructions.

13 . The system of claim 12 , wherein the processor is configured to:
determine, via a trained machine learning model, the suggested action to address the incident, wherein the trained machine learning model is trained based on past actions to address incidents that are similar to the incident.

14 . The system of claim 13 , wherein the processor is configured to:
provide the user interface to at least one user with a role type as a safety investigation team member for conducting the investigation of the incident; provide the user interface to at least one user with a role type as a witness of the incident for providing the information regarding the incident; and provide the user interface to at least one user with a role type as a collaborator for receiving the suggested action to address the incident.

15 . The system of claim 14 , wherein the conducting the investigation of the incident comprises:
assigning, via the user interface, by the at least one user with the role type as the safety investigation team member, a task to another user to provide or analyze the information regarding the incident; and monitoring, via the user interface, a status of the assigned task.

16 . The system of claim 14 , wherein the conducting the investigation of the incident comprises:
assigning, via the user interface, by the at least one user with the role type as the safety investigation team member, the suggested action to another user, wherein the suggested action comprises a corrective action or a preventative action corresponding to the incident; and monitoring, via the user interface, a status of the assigned action.

17 . The system of claim 14 , wherein the conducting the investigation of the incident comprises:
conducting, via the user interface, by the at least one user with the role type as the safety investigation team member a root cause analysis; and determining a second suggested action to address the incident based on a result of the root cause analysis.

18 . The system of claim 14 , wherein the processor is configured to:
determine, via a trained machine learning model, a suggested next step for conducting the investigation of the incident via the user interface, wherein the trained machine learning model is trained based on past steps for conducting past investigations of incidents that are similar to the incident; and update the user interface to indicate the suggested next step.

19 . The system of claim 14 , wherein the processor is configured to:
determine, via a trained machine learning model, a suggested new user to be added as a user with a role type as a collaborator, wherein the trained machine learning model is trained based on past users involved in past investigations of past incidents that are similar to the incident; and update the user interface to indicate the suggested new user.

20 . A computer program product embodied in a non-transitory computer readable medium and comprising computer instructions for:
providing a

Assignees

• Servicenow Inc

Inventors

• Crane Jon
• Hickey Andre
• Smallwood Séadna
• Schroeder Eric

Classifications

• G06Q50/265 Primary

  Personal security, identity or safety · CPC title

• G06Q10/103 Primary

  Workflow collaboration or project management · CPC title