Remote Consulting Service Apparatus and Method, and Remote Consulting Service System Comprising Same

Patent metadata

Field	Value
Publication number	US-2024073361-A1
Application number	US-202218279703-A
Country	US
Kind code	A1
Filing date	Mar 7, 2022
Priority date	Mar 5, 2021
Publication date	Feb 29, 2024
Grant date	—

Abstract

A remote consulting service apparatus may include: a first image collection unit configured to capture a first image displayed on a screen of a customer terminal; a first display unit on which the first image collected from the first image collection unit is displayed; and a control unit configured to perform control such that information input from a consultant is displayed on the first image displayed on the first display unit. The remote consulting service apparatus may further include a second image collection unit configured to capture a face image of the customer.

First claim

What is claimed is:

1 . A remote consulting service apparatus comprising:
a first image collection unit configured to capture a first image displayed on a screen of a customer terminal; a first display unit on which the first image collected from the first image collection unit is displayed; and a control unit configured to perform control such that information input from a consultant is displayed on the first image displayed on the first display unit.

2 . The remote consulting service apparatus of claim 1 , further comprising:
a second image collection unit configured to capture a face image of the customer.

3 . The remote consulting service apparatus of claim 1 , further comprising:
a second display unit for displaying a second image in which the consultant is photographed.

4 . The remote consulting service apparatus of claim 3 , wherein the control unit performs control such that the first image and the second image are simultaneously displayed on any one of the first display unit and the second display unit.

5 . The remote consulting service apparatus of claim 1 , wherein the information input from the consultant is information input from an input device included in a terminal of the consultant or an external input device of the terminal.

6 . A remote consulting service method performed by a remote consulting service apparatus, the method comprising:
collecting a first image displayed on a screen of a customer terminal; displaying the first image; and performing control such that information input from a consultant is displayed on the first image.

7 . The remote consulting service method of claim 6 , further comprising capturing a face image of the customer.

8 . The remote consulting service method of claim 6 , further comprising displaying a second image in which the consultant is photographed.

9 . The remote consulting service method of claim 6 , wherein the information input from the consultant is information input from an input device included in a terminal of the consultant or an external input device of the terminal.

10 . A remote consulting service system comprising:
a banking host server; a consultant terminal connected to the banking host server; a remote consulting service apparatus configured to perform a video connection with the consultant terminal; and a digital desk server configured to receive consultation acceptance information from a consultant based on a customer consultation request upon reception of the customer consultation request from the remote consulting service apparatus, wherein the remote consulting service apparatus includes: a first image collection unit configured to capture a first image displayed on a screen of a customer terminal; a first display unit on which the first image collected from the first image collection unit is displayed; and a control unit configured to perform control such that information input from the consultant is displayed on the first image displayed on the first display unit.

11 . The remote consulting service system of claim 10 , wherein the remote consulting service apparatus further includes a second image collection unit configured to capture a face image of the customer.

12 . The remote consulting service system of claim 10 , wherein the remote consulting service apparatus further comprises a second display unit for displaying a second image in which the consultant is photographed.

13 . The remote consulting service system of claim 12 , wherein the control unit performs control such that the first image and the second image are simultaneously displayed on any one of the first display unit and the second display unit.

14 . The remote consulting service system of claim 10 , wherein the information input from the consultant is information input from an input device included in the consultant terminal or an external input device of the consultant terminal.

Assignees

• Hyosung Tns Inc

Inventors

• Lee Joo Yong
• Seo Myong Won
• So Chang Young

Classifications

• H04N7/141 Primary

  between two video terminals, e.g. videophone (telephonic communication systems combined with television receiver for reception of entertainment or information matter H04M11/085) · CPC title

• G06F3/1423

  controlling a plurality of local displays, e.g. CRT and flat panel display · CPC title

• G06Q30/0281 Primary

  Customer communication at a business location, e.g. providing product or service information, consulting · CPC title

• G06Q40/02

  Banking, e.g. interest calculation or account maintenance (credit or loans G06Q40/03) · CPC title

• G06T11/60

  Creating or editing images; Combining images with text · CPC title