System and method for implementing a softphone emergency dialing architecture

Patent metadata

Field	Value
Publication number	US-2022417721-A1
Application number	US-202217897970-A
Country	US
Kind code	A1
Filing date	Aug 29, 2022
Priority date	Feb 5, 2020
Publication date	Dec 29, 2022
Grant date	—

Abstract

A computer-implemented method provides for contacting emergency services in a remote region that is different from a home region using a softphone emergency dialing system. The method includes receiving, at a communication interface in the remote region, an emergency communication originating from a softphone application executing on a communication device, the software application being registered in the home region. The method also includes validating, by a computer processor, the emergency communication with a network switch identifier, and accessing a database to identify an originator of the emergency communication, including current location data. The method further includes routing, via a cloud communication platform, the emergency communication to a regional session border controller, and executing, by the computer processor, the emergency communication with a local calling number associated with the remote region.

First claim

What is claimed is:

1 . A computer-implemented method for contacting emergency services in a remote region that is different from a home region using a softphone emergency dialing system, the method comprising:
receiving, at a communication interface in the remote region, an emergency communication originating from a softphone application executing on a communication device, the software application being registered in the home region; validating, by a computer processor, the emergency communication with a network switch identifier; accessing a database to identify an originator of the emergency communication, including current location data; routing, via a cloud communication platform, the emergency communication to a regional session border controller; and executing, by the computer processor, the emergency communication with a local calling number associated with the remote region.

2 . The method of claim 1 , further comprising:
initiating the emergency communication by the activation of a dedicated emergency input to the communication device.

3 . The method of claim 1 , further comprising:
sending a notification to the originator of the emergency communication that the emergency communication is about to be initiated.

4 . The method of claim 3 ,
wherein the notification is a message.

5 . The method of claim 4 ,
wherein the message is an audio message.

6 . The method of claim 1 ,
wherein the regional session border controller includes Session Initial Protocol (SIP) connectivity for emergency communication via the Internet.

7 . The method of claim 6 ,
wherein the regional session border controller (SIP) also includes non-SIP connectivity for emergency communication via an Integrated Services Digital Network (ISDN).

8 . The method of claim 1 ,
wherein the remote region is a second country that is different from a home region, which is a first country.

9 . The method of claim 1 ,
wherein the local calling number associated with the remote region includes additional information.

10 . The method of claim 1 ,
wherein validating the emergency communication with a network switch identifier includes validating a Thin Client MAC.

11 . The method of claim 1 ,
wherein the validating is performed against technology infrastructure and referential data.

12 . The method of claim 1 ,
wherein the accessing a database includes retrieving specific location information relating to a specific location of the originator of the emergency communication.

13 . The method of claim 1 ,
wherein the communication device is a mobile phone.

14 . The method of claim 1 ,
wherein the communication device is a computer.

15 . The method of claim 1 ,
wherein notification includes a plurality of messages.

16 . The method of claim 1 ,
wherein the local calling number includes an appendix with a suffix location number that enables a call back feature for a recipient of the emergency communication to call back the originator after termination of the emergency communication.

17 . A softphone emergency dialing system for executing a computer-implemented method for contacting emergency services in a remote region that is different from a home region, the system comprising:
a communication interface in a remote region; a communication device; a computer processor; and a database, the system performing operations, including
receiving, at the communication interface in the remote region, an emergency communication originating from a softphone application executing on the communication device, the software application being registered in the home region;
validating, by the computer processor, the emergency communication with a network switch identifier; accessing the database to identify an originator of the emergency communication, including current location data; routing, via a cloud communication platform, the emergency communication to a regional session border controller; and executing, by the computer processor, the emergency communication with a local calling number associated with the remote region.

18 . The system of claim 17 ,
wherein the operations further include initiating the emergency communication by the activation of a dedicated emergency input to the communication device.

19 . The system of claim 17 ,
wherein the operations further include sending a notification to the originator of the emergency communication that the emergency communication is about to be initiated.

20 . The system of claim 17 ,
wherein local calling number includes an appendix with a suffix location number that enables a call back feature for a recipient of the emergency communication to call back the originator after termination of the emergency communication.

Assignees

• Jpmorgan Chase Bank Na

Inventors

• Kothari Jigar Ajay
• Austin Russell
• Thankappan Suresh
• Seoane Hernán P

Classifications

• H04L65/1069

  Session establishment or de-establishment · CPC title

• H04L65/102

  Gateways (arrangements for connecting between networks having differing types of switching systems, e.g. gateways, H04L12/66) · CPC title

• H04W4/90 Primary

  Services for handling of emergency or hazardous situations, e.g. earthquake and tsunami warning systems [ETWS] · CPC title

• H04L67/52

  specially adapted for the location of the user terminal · CPC title

• H04L65/1104

  Session initiation protocol [SIP] · CPC title