Information processing system and information processing method

Patent metadata

Field	Value
Publication number	US-2022180385-A1
Application number	US-202017436988-A
Country	US
Kind code	A1
Filing date	Mar 3, 2020
Priority date	Mar 4, 2019
Publication date	Jun 9, 2022
Grant date	—

Abstract

An information processing system that accepts a subscription from a user who presented a regular service code issued from a store where a prescription order for a contact lens by a doctor is confirmed, and sells the contact lens by regular delivery, the information processing system including a storage in which user identification information identifying a user who made the subscription, a regular service code issued to the user, contact lens information of the prescribed contact lens, a regular delivery date of the contact lens, and a purchase history of the contact lens of the user are stored in association with each other; a cancellation processing unit that, in a case where a notification is acquired from the user to cancel the purchase of the contact lens for the regular delivery date, executes a process of canceling the delivery of the regular delivery date, a delivery instruction output unit that outputs a delivery instruction to deliver the contact lens when the notification to cancel is not received from the user, a recording processing unit that updates the purchase history related to the regular delivery of the user under the condition that the contact lens is delivered to the user by regular delivery, and a price determination unit that adjust and outputs the price of the contact lens serving as a target of the regular delivery according to the purchase history related to the regular delivery of the user.

First claim

1 . An information processing system that accepts a subscription from a user who presented a regular service code issued from a store when a prescription order for a contact lens by a doctor is confirmed, and sells the contact lens by regular delivery, the information processing system comprising:
a storage in which user identification information identifying the user who made the subscription, a regular service code issued to the user, contact lens information of the prescribed contact lens, a regular delivery date of the contact lens, and a purchase history of the contact lens of the user are stored in association with each other; a cancellation processing unit that, in a case where a notification is acquired from the user to cancel the purchase of the contact lens for the regular delivery date, executes a process of canceling the delivery of the regular delivery date; a delivery instruction output unit that outputs a delivery instruction for delivery of the contact lens when the notification to cancel is not received from the user; a recording processing unit that updates the purchase history related to a regular delivery of the user, under a condition that the contact lens is delivered to the user by regular delivery; and a price determination unit that adjusts and outputs the price of the contact lens serving as a target of the regular delivery according to the purchase history related to the regular delivery of the user.

2 . The information processing system according to claim 1 , wherein in a case where the user requests for update of the regular delivery, the price determination unit adjusts and outputs the price of the contact lens serving as the target of regular delivery related to the update to a first price corresponding to a price of a previous regular delivery when a store that issued a regular service code corresponding to the previous regular delivery and a store that issued a regular service code corresponding to the regular delivery related to the update are same or belong to a same group, and adjusts and outputs the price of the contact lens to a second price different from the first price when the stores are different.

3 . The information processing system according to claim 2 , wherein
the storage is further stored with store identification information that identifies a store that issued the regular service code to the user in association with the regular service code; a first acquisition unit that acquires, when the user requests for update of the regular delivery, a regular service code corresponding to a regular delivery related to the update and store identification information identifying a store to which the update is requested; a second acquisition unit that acquires, after the user requests for update of the regular delivery, a regular service code input by the user and user identification information identifying the user from a user terminal; and a determination unit that compares, when the regular service code acquired by the second acquisition unit and the regular service code acquired by the first acquisition unit correspond, the store identification information acquired by the first acquisition unit along with the regular service code and the store identification information acquired by the second acquisition unit along with the regular service code and stored in association with the user identification information to determine whether the information match, are further provided; and the price determination unit adjusts and outputs the price of the contact lens serving as the target of regular delivery related to the update provided to the user specified in the user identification information acquired by the second acquisition unit along with the regular service code at a first price corresponding to the price of the previous regular delivery when the store identification information match as a result of the determination of the determination unit, and adjusts and outputs the price at a second price different from the first price when the store identification information do not match.

4 . The information processing system according to claim 1 , wherein in a case where at least the user requests for update of the regular delivery, the price determination unit adjusts and outputs the price of the contact lens serving as the target of the regular delivery at the time of at least one regular delivery included in the regular delivery related to the update to a price corresponding to the price of the regular delivery before the update.

5 . The information processing system according to any one of claims 1 to 4 , wherein in a case where information related to change or addition of a regular delivery reservation is acquired from the user, the recording processing unit updates the information regarding the regular delivery in the storage according to the information related to the change or addition of the regular delivery reservation.

6 . The information processing system according to claim 5 , further comprising a display control unit that transmits, to the user terminal, information for displaying a regular delivery date included in the target regular delivery on the user terminal so that the regular delivery date is changeable by the user in a certain range; wherein
in a case where the regular delivery date is acquired from the user terminal for the target regular delivery, the recording processing unit records the regular service code of the target regular delivery and the acquired regular delivery date in the storage in association with each other.

7 . The information processing system according to claim 5 , further comprising a display control unit that transmits, to the user terminal, information for displaying the contact lens information specified in the target regular delivery on the user terminal so that the information is changeable by the user in a certain range; wherein
in a case where the recording processing unit acquires a change instruction for the contact lens information from the user terminal for the target regular delivery, the recording processing unit records the regular service code of the target regular delivery and the contact lens information related to the acquired change instruction in the storage in association with each other.

8 . The information processing system according to any one of claims 1 to 7 , further comprising a communication control unit that transmits, to the user, information on purchase intention confirmation when a set period before the regular delivery date included in the regular delivery is reached with reference to the storage.

9 . An information processing method for accepting a subscription from a user who presented a regular service code issued from a store when a prescription order for a contact lens by a doctor is confirmed, and selling the contact lens by regular delivery, the method being executed by an information processing system including a storage in which user identification information identifying the user who made the subscription, a regular service code issued to the user, contact lens information of the prescribed contact lens, regular delivery date of the contact lens, and a purchase history of the contact lens of the user are stored in association with each other, the information processing method comprising the steps of:
executing, in a case where a notification is acquired from the user to cancel the purchase of the contact lens for the regular delivery date, a process of canceling the delivery of the regular delivery date; outputting a delivery instruction for delivery of the contact lens when the notification to cancel is not received from the user; updating the purchase history related to the regular delivery of the user, under

Assignees

• Johnson & Johnson Vision Care

Inventors

• Yamada Kenta
• Sugihara Kaori
• Sasaki Norio

Classifications

• G06Q30/02

  Marketing; Price estimation or determination; Fundraising · CPC title

• G06Q30/0283

  Price estimation or determination · CPC title

• G06Q30/06 Primary

  Buying, selling or leasing transactions · CPC title

• G06Q10/087

  Inventory or stock management, e.g. order filling, procurement or balancing against orders · CPC title

• G06Q10/083

  Shipping · CPC title