Caregiver and staff information system

Patent metadata

Field	Value
Publication number	US-2022139540-A1
Application number	US-202217578878-A
Country	US
Kind code	A1
Filing date	Jan 19, 2022
Priority date	Oct 5, 2017
Publication date	May 5, 2022
Grant date	—

Abstract

A mobile caregiver application is stored on mobile devices of caregivers for managing alert messages generated by a variety of equipment in a healthcare information system. The mobile caregiver application allows secure voice, text, and, optionally, video communication between caregivers using their mobile devices.

First claim

1 . A system comprising
a plurality of mobile devices carried by caregivers; a messaging server for sending alert messages to the plurality of mobile devices; a first nurse call server in communication with a first plurality of patient devices in a first patient room, the first plurality of patient devices being configured to generate first alert messages in response to interactions with a first patient in the first patient room, the first alert messages being communicated in a first format according to a first protocol to the messaging server which, in turn, provides first notifications to one or more mobile devices of the plurality of mobile devices, a second nurse call server in communication with a second plurality of patient devices in a second patient room, the second plurality of patient devices being configured to generate second alert messages in response to interactions with a second patient in the second patient room, and a configuration server in communication with the second nurse call server, the second alert messages being communicated in a second format according to a second protocol, different than the first format and first protocol, respectively, to the messaging server which, in turn, converts the second alert messages into third alert messages having the first format according to the first protocol, the third alert messages being communicated to the messaging server which, in turn, provides second notifications to one or more mobile devices of the plurality of mobile devices.

2 . The system of claim 1 , further comprising a Session Initiation Protocol (SIP) server and a private branch exchange (PBX) voice bridge, wherein voice communications from the plurality of mobile phones are communicated to the first nurse call server via the SIP server without involving the PBX voice bridge, and wherein voice communications from the plurality of mobile phones are communicated to the second nurse call server via the SIP server and the PBX voice bridge.

3 . The system of claim 1 , further comprising a publish/subscribe server that manages which mobile phones of the plurality of mobile phones are to receive each alert message of the first and third alert messages, the first alert messages from the first nurse call server and the third alert messages from the configuration server being provided to the publish/subscribe server as inputs and the publish/subscribe server sending outputs to the messaging server.

4 . The system of claim 1 , wherein the first plurality of patient devices comprises a first patient bed, a first pillow speaker unit, and a first patient tablet.

5 . The system of claim 4 , wherein the second plurality of patient devices comprises a second patient bed, a second pillow speaker unit, and a second patient tablet.

6 . The system of claim 1 , wherein the second plurality of patient devices comprises a patient bed, a pillow speaker unit, and a patient tablet.

7 . The system of claim 1 , wherein at least one mobile device of the plurality of mobile devices stores and executes a machine readable medium, the machine readable medium being non-transitory and comprising a plurality of instructions that, in response to being executed, results in a mobile device of a caregiver:
receiving at the mobile device multiple alerts relating to multiple patients assigned to the caregiver; displaying on a display screen of the mobile device a first list of accepted alerts that the caregiver has accepted and that have not been escalated to another caregiver; and displaying on the display screen of the mobile device a second list of escalated alerts that have been escalated to the caregiver from another caregiver.

8 . The system of claim 1 , further comprising a desktop computer having a display on which a Past Conversation screen is displayed, the Past Conversation screen being usable to view a past text message conversation between at least some of the caregivers about a selected patient.

9 . The system of claim 8 , wherein the Past Conversation screen also displays a current availability status of each of the caregivers involved in the past text message conversation.

10 . The system of claim 1 , further comprising a desktop computer having a display on which a Create Conversation screen is displayed, the Create Conversation screen being usable to start a text message conversation between a user of the desktop computer and one or more other caregivers about a selected patient.

11 . The system of claim 10 , wherein the Create Conversation screen permits selection of the patient about which the text message conversation pertains by using a first drop down menu listing all patients admitted in a unit or by using a second drop down menu that appears on the Create Conversation screen in response to typing a portion of a patient name.

12 . The system of claim 10 , wherein the Create Conversation screen permits selection of the one or more other caregivers to participate in the text message conversation by using a first drop down menu listing all caregivers on duty in a unit or by using a second drop down menu that appears on the Create Conversation screen in response to typing a portion of a caregiver name.

13 . The system of claim 10 , wherein the Create Conversation screen includes an icon that is selectable to designate all caregivers on duty in a unit as participants in the text message conversation.

14 . The system of claim 10 , wherein the Create Conversation screen displays an availability status of each of the caregivers involved in the text message conversation.

15 . The system of claim 1 , wherein the plurality of mobile devices are configured to display on a display screen of respective mobile devices a first icon indicating the corresponding caregiver's availability status for accepting more alert messages and wherein the plurality of mobile devices are further configured to display on the display screen of the respective mobile devices a second icon that is selectable by the corresponding caregiver to change the availability status.

16 . The system of claim 15 , wherein the plurality of mobile devices are configured to display on the display screen of the respective mobile devices a menu of availability status choices in response to selection of the second icon.

17 . The system of claim 16 , wherein the availability status choices include two or more of the following: All, Available, Busy, or Unavailable.

18 . The system of claim 1 , wherein the plurality of mobile devices are configured to display on a display screen of respective mobile devices a first selectable icon that, in response to being selected, results in the caregiver's availability status being set to an automatic mode in which the caregiver's availability is changed automatically as the caregiver moves throughout the healthcare facility.

19 . The system of claim 18 , wherein the plurality of mobile devices are configured to display on the display screen of the respective mobile devices a second selectable icon that, in response to being selected, results in the caregiver's availability being set to a do not disturb mode in which the caregiver is designated as unavailable.

20 . The system of claim 1 , wherein the plurality of mobile devices are configured to display on a display screen of respective mobile devices at least one screen that enables the caregiver to select a numerical length of time during which no new incoming alert messages will be received by the respective mobile device and during which the caregiver will be

Assignees

• Hill Rom Services Inc

Inventors

• Faulks Sherrod L
• Kowal Elizabeth A
• Girardeau David M
• Sferrazza Bartholomew F
• Moulson John
• Bostic Dino R
• Hudgins Darren S
• Drufke Adam
• Taylor Ronald W
• Davidson Collin
• Gunn Jennifer A
• Schroder John S

Classifications

• H04L67/12

  specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks · CPC title

• G16H40/20 Primary

  for the management or administration of healthcare resources or facilities, e.g. managing hospital staff or surgery rooms · CPC title

• G08B21/18

  Status alarms (G08B21/02 takes precedence) · CPC title

• G16H80/00

  ICT specially adapted for facilitating communication between medical practitioners or patients, e.g. for collaborative diagnosis, therapy or health monitoring · CPC title

• G06Q10/10

  Office automation; Time management · CPC title