System and Method to Initiate Inducive Search Across Multiple Products Using Embedded Help Files Within a Trusted Domain

Patent metadata

Field	Value
Publication number	US-2021390147-A1
Application number	US-202016900493-A
Country	US
Kind code	A1
Filing date	Jun 12, 2020
Priority date	Jun 12, 2020
Publication date	Dec 16, 2021
Grant date	—

Abstract

A system, method, and computer-readable medium are disclosed for performing inducive searches across multiple products within a trusted domain. Products and/or services in the trusted domain are identified. Contextual information associated with the products and/or services is collected. Interrelationships and interoperations between the products and/or services is determined. An inducive search query as to a particular product and/or service is service. Contextual information is returned as to particular product and/or service and related products and/or services.

First claim

What is claimed is:

1 . A computer-implementable method to perform inducive searches across multiple products within a trusted domain comprising:
identifying products and/or services in the trusted domain are identified; collecting contextual information associated with the products and/or services; determining interrelationships and interoperations between the products and/or services; receiving an inducive search query as to a particular product and/or service; returning contextual information as to the particular product and/or service and related products and/or services.

2 . The method of claim 1 , wherein the trusted domain is a datacenter and the products and/or services are hardware, firmware, and software components operating in the datacenter.

3 . The method of claim 1 , wherein collected contextual information is downloaded from sources external to the trusted domain and stored in a local database in the trusted domain.

4 . The method of claim 1 , wherein the interrelationships and interoperations are related to tasks performed by the products and/or services.

5 . The method of claim 1 , wherein the determining the interrelationships and interoperations comprise parsing the inducive search query as to technology related scenarios.

6 . The method of claim 1 further comprising extracting use cases from the local database.

7 . The method of claim 1 further comprising creating log files of search queries related to tasks performed by the products and/or services.

8 . A system comprising:
a processor; a data bus coupled to the processor; and a non-transitory, computer-readable storage medium embodying computer program code, the non-transitory, computer-readable storage medium being coupled to the data bus, the computer program code interacting with a plurality of computer operations to perform inducive searches across multiple products within a trusted domain and comprising instructions executable by the processor and configured for:
identifying products and/or services in the trusted domain are identified;
collecting contextual information associated with the products and/or services;
determining interrelationships and interoperations between the products and/or services;
receiving an inducive search query as to a particular product and/or service;
returning contextual information as to the particular product and/or service and related products and/or services.

9 . The system of claim 8 , wherein the trusted domain is a datacenter and the products and/or services are hardware, firmware, and software components operating in the datacenter.

10 . The system of claim 8 , wherein collected contextual information is downloaded from sources external to the trusted domain and stored in a local database in the trusted domain.

11 . The system of claim 8 , wherein the interrelationships and interoperations are related to tasks performed by the products and/or services.

12 . The system of claim 8 , wherein the determining the interrelationships and interoperations comprise parsing the inducive search query as to technology related scenarios.

13 . The system of claim 8 further comprising extracting use cases from the local database.

14 . The system of claim 8 further comprising creating log files of search queries related to tasks performed by the products and/or services.

15 . A non-transitory, computer-readable storage medium embodying computer program code, the computer program code comprising computer executable instructions configured for:
identifying products and/or services in the trusted domain are identified; collecting contextual information associated with the products and/or services; determining interrelationships and interoperations between the products and/or services; receiving an inducive search query as to a particular product and/or service; returning contextual information as to the particular product and/or service and related products and/or services.

16 . The non-transitory, computer-readable storage medium of claim 15 , wherein the trusted domain is a datacenter and the products and/or services are hardware, firmware, and software components operating in the datacenter.

17 . The non-transitory, computer-readable storage medium of claim 15 , wherein collected contextual information is downloaded from sources external to the trusted domain and stored in a local database in the trusted domain.

18 . The non-transitory, computer-readable storage medium of claim 15 , wherein the interrelationships and interoperations are related to tasks performed by the products and/or services.

19 . The non-transitory, computer-readable storage medium of claim 15 , wherein the determining the interrelationships and interoperations comprise parsing the inducive search query as to technology related scenarios.

20 . The non-transitory, computer-readable storage medium of claim 15 further comprising extracting use cases from the local database.

Assignees

• Dell Products Lp

Inventors

• Babu Rathi
• Roy Mainak

Classifications

• G06F16/953 Primary

  Querying, e.g. by the use of web search engines · CPC title

• G06F2221/2149

  Restricted operating environment · CPC title

• G06F21/6218 Primary

  to a system of files or objects, e.g. local or distributed file system or database · CPC title