Context Driven Dynamic Actions Embedded in Messages

Patent metadata

Field	Value
Publication number	US-2021328952-A1
Application number	US-202117364970-A
Country	US
Kind code	A1
Filing date	Jul 1, 2021
Priority date	Mar 11, 2020
Publication date	Oct 21, 2021
Grant date	—

Abstract

Disclosed are various approaches for dynamically creating content to present to a user based on an identified intent, or other context, associated with a message (e.g., email). A message that is received from a message server can be analyzed to identify the message content within the message prior to distributing to the recipient client device. Trained intent identification models can be applied to the identified message content to determine an intent, or other type of context, associated with the message. Upon identifying the intent, the message header can be modified to include the intent prior to forwarding the message to the recipient client device. The client device can then display a user interface including the message and a user interface element corresponding to a third-party service. The user interface element can be dynamically generated to include an action component that upon selection, triggers an action associated with the intent.

First claim

Therefore, the following is claimed:

1 . A system for identifying message intent, the system comprising:
a computing device; at least one application executable in the computing device, wherein, when executed, the at least one application causes the computing device to at least:
identify message content within a message;
determine an intent score based on one or more intent identification models being applied to the message content;
identify an intent in an instance in which the intent score meets or exceeds a predefined threshold;
embed the intent in a header of the message; and
transmit the message to a client device.

2 . The system of claim 1 , wherein, when executed, the at least one application causes the computing device to at least parse the message content into one or more content terms, the one or more content terms being analyzed by the one or more intent identification models to determine the intent score.

3 . The system of claim 1 , wherein, when executed, the at least one application causes the computing device to at least:
compare one or more content terms in the message content with a respective keyword bank of a plurality of intent identification models; and select the one or more intent identification models from the plurality of intent identification models based on a respective match between the one or more content terms with the respective keyword bank.

4 . The system of claim 1 , wherein each of the one or more intent identification models are associated with a respective third-party service.

5 . The system of claim 4 , wherein, when executed, the at least one application causes the computing device to identify the respective third-party service based on at least one of the message content, the header of the message, or a sender address of a sender of the message.

6 . The system of claim 1 , wherein the intent is one of a plurality of intents identified in the message content based on the one or more intent identification models, the header of the message being embedded with the plurality of intents.

7 . The system of claim 1 , wherein, when executed, the at least one application causes the computing device to at least upload the one or more intent identification models in response to an administrator-defined configuration.

8 . A method for identifying message intent, the method comprising:
identifying, by a computing device, message content within a message; determining, by the computing device, an intent score based on one or more intent identification models being applied to the message content; identifying, by the computing device, an intent in an instance in which the intent score meets or exceeds a predefined threshold; embedding, by the computing device, the intent in a header of the message; and transmitting, by the computing device, the message to a client device.

9 . The method of claim 8 , further comprising parsing the message content into one or more content terms, the one or more content terms being analyzed by the one or more intent identification models to determine the intent score.

10 . The method of claim 8 , further comprising:
comparing one or more content terms in the message content with a respective keyword bank of a plurality of intent identification models; and selecting the one or more intent identification models from the plurality of intent identification models based on a respective match between the one or more content terms with the respective keyword bank.

11 . The method of claim 8 , wherein each of the one or more intent identification models are associated with a respective third-party service.

12 . The method of claim 11 , further comprising identifying the respective third-party service based on at least one of the message content, the header of the message, or a sender address of a sender of the message.

13 . The method of claim 8 , wherein the intent is one of a plurality of intents identified in the message content based on the one or more intent identification models, the header of the message being embedded with the plurality of intents.

14 . The method of claim 8 , further comprising uploading the one or more intent identification models in response to an administrator-defined configuration.

15 . A non-transitory computer readable medium for identifying message intent, the non-transitory, computer readable medium comprising machine-readable instructions that, when executed by a processor of a computing device, cause the computing device to at least:
identify message content within a message; determine an intent score based on one or more intent identification models being applied to the message content; identify an intent in an instance in which the intent score meets or exceeds a predefined threshold; embed the intent in a header of the message; and transmit the message to a client device.

16 . The non-transitory computer readable medium of claim 15 , wherein the machine-readable instructions, when executed by the processor of the computing device, further cause the computing device to at least parse the message content into one or more content terms, the one or more content terms being analyzed by the one or more intent identification models to determine the intent score.

17 . The non-transitory computer readable medium of claim 15 , wherein the machine-readable instructions, when executed by the processor of the computing device, further cause the computing device to at least:
compare one or more content terms in the message content with a respective keyword bank of a plurality of intent identification models; and select the one or more intent identification models from the plurality of intent identification models based on a respective match between the one or more content terms with the respective keyword bank.

18 . The non-transitory computer readable medium of claim 15 , wherein each of the one or more intent identification models are associated with a respective third-party service.

19 . The non-transitory computer readable medium of claim 18 , wherein the machine-readable instructions, when executed by the processor of the computing device, further cause the computing device to at least:
identify the respective third-party service based on at least one of the message content, the header of the message, or a sender address of a sender of the message.

20 . The non-transitory computer readable medium of claim 15 , wherein the machine-readable instructions, when executed by the processor of the computing device, further cause the computing device to at least upload the one or more intent identification models in response to an administrator-defined configuration.

Assignees

• Vmware Inc

Inventors

• Kochhar Arjun
• Aluvala Suman
• Maan Arvind
• Sethi Nitin
• Pilla Ramesh
• Shedigumme Shree Harsha

Classifications

• H04L51/226

  Delivery according to priorities · CPC title

• G06F40/268

  Morphological analysis · CPC title

• G06F40/205

  Parsing · CPC title

• G06F40/30

  Semantic analysis · CPC title

• H04L51/06

  Message adaptation to terminal or network requirements · CPC title