Conversation analysis system, conversation analysis method, and conversation analysis program

Patent metadata

Field	Value
Publication number	US-2021286952-A1
Application number	US-202117337611-A
Country	US
Kind code	A1
Filing date	Jun 3, 2021
Priority date	Dec 5, 2018
Publication date	Sep 16, 2021
Grant date	—

Abstract

A conversation analysis system according to the present embodiment utilizes a computer and includes an input unit, a conversation analysis model unit and an information processing unit. The input unit inputs conversational data of utterers who execute a work in cooperation. The conversation analysis model unit analyzes contents of conversations related to work cooperation made by a plurality of utterers based on the conversational data input by the input unit, using a conversation analysis model created by machine learning. The information processing unit creates a plurality of types of evaluation information related to work cooperation based on a conversation analysis result obtained by the conversation analysis model unit.

First claim

1 . A conversation analysis system, comprising:
a memory; and a processor connected to the memory and that:
inputs conversational data of utterers who carry out a type of work in cooperation;
analyzes contents of conversations related to work cooperation made by a plurality of utterers based on the conversational data input, using a conversation analysis model created by machine learning; and
creates a plurality of types of evaluation information related to work cooperation based on a conversation analysis result obtained.

2 . The conversation analysis system according to claim 1 , wherein the conversation analysis system is configured utilizing an information processing function provided as a service by cloud computing.

3 . The conversation analysis system according to claim 1 , wherein
the processor, to input conversational data of utterers who carry out a type of work in cooperation, collects speech data of a plurality of utterers and generates conversational data indicating a conversation content related to work cooperation.

4 . The conversation analysis system according to claim 3 , wherein
the processor, to input conversational data of utterers who carry out a type of work in cooperation, collects speech data based on a speech recognition result of a plurality of utterers using a wireless mutual communication means.

5 . The conversation analysis system according to claim 1 , wherein
the processor, to analyze contents of conversations related to work cooperation made by a plurality of utterers based on the conversational data input, using a conversation analysis model created by machine learning: classifies conversational data of utterers from a viewpoint of work cooperation; and outputs a conversation analysis result related to work cooperation among the utterers using the classified conversational data.

6 . The conversation analysis system according to claim 5 , wherein
the processor, to analyze contents of conversations related to work cooperation made by a plurality of utterers based on the conversational data input, using a conversation analysis model created by machine learning: classifies conversational data of an utterer into utterance types including a subject utterance and a response utterance through a behavior estimation process; and outputs conversation analysis result related to work cooperation among utterers using the classified conversational data.

7 . The conversation analysis system according to claim 1 , wherein
the processor, to create a plurality of types of evaluation information related to work cooperation based on a conversation analysis result obtained, creates a dashboard related to work cooperation among a plurality of utterers based on a result of the conversation analysis.

8 . The conversation analysis system according to claim 7 , wherein
the processor, to create a plurality of types of evaluation information related to work cooperation based on a conversation analysis result obtained, creates a dashboard indicating a status of communications among a plurality of utterers by utilizing a result of the conversation analysis, and information indicating the number and contents of utterances of each utterer.

9 . A method to be applied to a conversation analysis system that utilizes a computer, comprising:
a process of inputting conversational data of utterers carry out a type of work in cooperation; a process of analyzing contents of conversations related to work cooperation made by a plurality of utterers based on input conversational data, using a conversation analysis model created by machine learning; and a process of creating a plurality of types of evaluation information related to work cooperation based on a conversation analysis result.

10 . A program for causing a computer to execute the processes according to the method of claim 9 .

Assignees

• Toshiba Kk
• Toshiba Digital Solutions Corp

Inventors

• Kagawa Koichi
• Asano Junta
• Kakemura Atsushi
• Doi Masaharu

Classifications

• H04L67/10

  in which an application is distributed across nodes in the network (software deployment G06F8/60; multiprogramming arrangements G06F9/46) · CPC title

• G06F40/30 Primary

  Semantic analysis · CPC title

• G06F40/35

  Discourse or dialogue representation · CPC title

• G10L15/00

  Speech recognition (G10L17/00 takes precedence) · CPC title

• G06Q10/06

  Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling · CPC title