Caregiver and staff information system

Patent metadata

Field	Value
Publication number	US-2021174948-A1
Application number	US-202117176234-A
Country	US
Kind code	A1
Filing date	Feb 16, 2021
Priority date	Oct 5, 2017
Publication date	Jun 10, 2021
Grant date	—

Abstract

A mobile caregiver application is stored on mobile devices of caregivers for managing alert messages generated by a variety of equipment in a healthcare information system. The mobile caregiver application allows secure voice, text, and, optionally, video communication between caregivers using their mobile devices.

First claim

1 . A system comprising
a plurality of mobile devices carried by caregivers; at least one server for sending alert messages to the plurality of mobile devices; and a plurality of patient devices in a patient room, the plurality of patient devices being configured to generate the alert messages in response to interactions with a patient in the patient room, wherein the plurality of patient devices comprise a patient bed, a pillow speaker unit, and a patient tablet.

2 . The system of claim 1 , further comprising a processor located at the patient room, the processor receiving the alert messages and determining for each alert message a message priority designation from a first priority designation or a second priority designation, the processor forwarding each alert message along with its respective message priority designation for receipt by the server which then forwards the respective alert message and the respective priority designation to at least one mobile device of a caregiver assigned to the patient.

3 . The system of claim 2 , wherein the plurality of mobile devices are configured to permit the caregivers to accept responsibility for responding to respective alert messages or to re-route respective alert messages to other caregivers.

4 . The system of claim 1 , wherein at least one mobile device of the plurality of mobile devices stores and executes a machine readable medium, the machine readable medium being non-transitory and comprising a plurality of instructions that, in response to being executed, results in a mobile device of a caregiver:
receiving at the mobile device multiple alerts relating to multiple patients assigned to the caregiver; displaying on a display screen of the mobile device a first list of accepted alerts that the caregiver has accepted and that have not been escalated to another caregiver; and displaying on the display screen of the mobile device a second list of escalated alerts that have been escalated to the caregiver from another caregiver.

5 . The system of claim 2 , wherein at least one mobile device of the plurality of mobile devices stores and executes a machine readable medium, the machine readable medium being non-transitory and comprising a plurality of instructions that, in response to being executed, results in a mobile device of a caregiver:
receiving at the mobile device multiple alerts relating to multiple patients assigned to the caregiver; displaying on a display screen of the mobile device a first list of accepted alerts that the caregiver has accepted and that have not been escalated to another caregiver; and displaying on the display screen of the mobile device a second list of escalated alerts that have been escalated to the caregiver from another caregiver.

6 . The system of claim 3 , wherein at least one mobile device of the plurality of mobile devices stores and executes a machine readable medium, the machine readable medium being non-transitory and comprising a plurality of instructions that, in response to being executed, results in a mobile device of a caregiver:
receiving at the mobile device multiple alerts relating to multiple patients assigned to the caregiver; displaying on a display screen of the mobile device a first list of accepted alerts that the caregiver has accepted and that have not been escalated to another caregiver; and displaying on the display screen of the mobile device a second list of escalated alerts that have been escalated to the caregiver from another caregiver.

7 . The system of claim 1 , further comprising a desktop computer having a display on which a Past Conversation screen is displayed, the Past Conversation screen being usable to view a past text message conversation between other caregivers about a selected patient.

8 . The system of claim 7 , wherein the Past Conversation screen also displays a current availability status of each of the caregivers involved in the past text message conversation.

9 . The system of claim 1 , further comprising a desktop computer having a display on which a Create Conversation screen is displayed, the Create Conversation screen being usable to start a text message conversation between a user of the desktop computer and one or more other caregivers about a selected patient.

10 . The system of claim 9 , wherein the Create Conversation screen permits selection of the patient about which the text message conversation pertains by using a first drop down menu listing all patients admitted in the unit or by using a second drop down menu that appears on the Create Conversation screen in response typing a portion of a patient name.

11 . The system of claim 9 , wherein the Create Conversation screen permits selection of the one or more other caregivers to participate in the text message conversation by using a first drop down menu listing all caregivers on duty in the unit or by using a second drop down menu that appears on the Create Conversation screen in response typing a portion of a caregiver name.

12 . The system of claim 9 , wherein the Create Conversation screen includes an icon that is selectable to designate all caregivers on duty in the unit as participants in the text message conversation.

13 . The system of claim 9 , wherein the Create Conversation screen displays an availability status of each of the caregivers involved in the text message conversation.

14 . The system of claim 1 , wherein the plurality of mobile devices are configured to display on a display screen of respective mobile devices a first icon indicating the caregiver's availability status for accepting more alert messages.

15 . The system of claim 14 , wherein the plurality of mobile devices are further configured to display on the display screen of the respective mobile devices a second icon that is selectable by the caregiver to change the availability status.

16 . The system of claim 15 , wherein the plurality of mobile devices are configured to display on the display screen of the respective mobile devices a menu of availability status choices in response to selection of the second icon.

17 . The system of claim 16 , wherein the availability status choices include two or more of the following: All, Available, Busy, or Unavailable.

18 . The system of claim 1 , wherein the plurality of mobile devices are configured to display on a display screen of respective mobile devices a first selectable icon that, in response to being selected, results in the caregiver's availability status being set to an automatic mode in which the caregiver's availability is changed automatically as the caregiver moves throughout the healthcare facility.

19 . The system of claim 18 , wherein the plurality of mobile devices are configured to display on the display screen of the respective mobile devices a second selectable icon that, in response to being selected, results in the caregiver's availability being set to a do not disturb mode in which the caregiver is unavailable.

20 . The system of claim 1 , wherein the plurality of mobile devices are configured to display on a display screen of respective mobile devices at least one screen that enables the caregiver to select a numerical length of time during which no new incoming alert messages will be received by the mobile device and during which the caregiver will be designated as unavailable.

Assignees

• Hill Rom Services Inc

Inventors

• Faulks Sherrod L
• Kowal Elizabeth A
• Girardeau David M
• Sferrazza Bartholomew F
• Moulson John
• Bostic Dino R
• Hudgins Darren S
• Drufke Adam
• Taylor Ronald W
• Davidson Collin
• Gunn Jennifer A
• Schroder John S

Classifications

• G08B27/005

  with transmission via computer network · CPC title

• G08B21/04

  responsive to non-activity, e.g. of elderly persons (G08B21/06 takes precedence) · CPC title

• G16H40/20 Primary

  for the management or administration of healthcare resources or facilities, e.g. managing hospital staff or surgery rooms · CPC title

• G06Q10/10

  Office automation; Time management · CPC title

• G08B21/18

  Status alarms (G08B21/02 takes precedence) · CPC title