Dispensing system

Patent metadata

Field	Value
Publication number	US-2021000305-A1
Application number	US-201816767913-A
Country	US
Kind code	A1
Filing date	Nov 30, 2018
Priority date	Nov 30, 2017
Publication date	Jan 7, 2021
Grant date	—

Abstract

Methods, systems and apparatus for managing the servicing of dispensers including a system having a plurality of dispensers each configured to be located in a same washroom and dispense a respective consumable hygiene product; and a controller configured to be located in the washroom, remote to the plurality of dispensers and have a service mode and an operation mode different than the service mode, wherein, when in the service mode, the controller is configured cause an audible or visual indication of a servicing need of at least one of the plurality of dispensers, and wherein the servicing need is one of the at least one of the plurality of dispensers having: low or no consumable hygiene product remaining, an electrical or mechanical malfunction, and a low battery condition.

First claim

What is claimed is:

1 . A dispensing system comprising:
a plurality of dispensers each configured to be located in a same washroom and dispense a respective consumable hygiene product; and a controller configured to be located in the washroom, remote to the plurality of dispensers and have a service mode and an operation mode different than the service mode, wherein, when in the service mode, the controller is configured cause an audible or visual indication of a servicing need of at least one of the plurality of dispensers, and wherein the servicing need is one of the at least one of the plurality of dispensers having: low or no consumable hygiene product remaining, an electrical or mechanical malfunction, and a low battery condition.

2 . The dispensing system of claim 1 , wherein the plurality of dispensers comprises at least one of a bath tissue dispenser, a paper towel dispenser, a soap dispenser, an air freshener dispenser, and a sanitizer dispenser.

3 . The dispensing system of claim 1 , wherein the controller is configured to enter the service mode in response to a verbal command.

4 . The dispensing system of claim 1 , wherein the controller is configured to enter the service mode in response to detecting the presence of a location beacon on a service attendant.

5 . The dispensing system of claim 1 , wherein the controller is configured to enter the service mode in response to receipt of a communication from a wireless device initiated by a service attendant.

6 . The dispensing system of claim 1 , wherein each of the plurality of dispensers has an identifier, and the controller has a speaker and, when in the service mode, is configured to verbally speak both the servicing need of the at least one of the plurality of dispensers and its identifier.

7 . The dispensing system of claim 1 , wherein each of the plurality of dispensers has an identifier, and the controller, when in the service mode, is configured to send the servicing need and the identifier to a wireless device of a service attendant.

8 . The dispensing system of claim 1 , wherein the controller, when in the service mode, is configured to communicate with the at least one of the plurality of dispensers to cause the at least one of the plurality of dispensers to illuminate a light on the at least one of the plurality of dispensers.

9 . The dispensing system of claim 1 , wherein the controller, when in the service mode, is configured to communicate with the at least one of the plurality of dispensers to cause the at least one of the plurality of dispensers to issue a visual cue indicting it has the servicing need.

10 . The dispensing system of claim 1 , wherein the controller has a speaker and, when in the service mode, is configured to verbally speak the servicing need of the at least one of the plurality of dispensers and cause the at least one of the plurality of dispensers to issue a visual cue indicting it has the servicing need.

11 . The dispensing system of claim 1 , wherein the electrical or mechanical malfunction is a jam preventing the at least one of the plurality of dispensers from dispensing or from properly dispensing.

12 . A method comprising:
receiving a request at a controller to enter into a service mode, wherein the controller is located in a hygiene area; entering the service mode based on the request; providing an audible or visual indication of a servicing need of a dispenser, wherein the dispenser dispenses a consumable hygiene product and is located in the hygiene area; and wherein the servicing need is one of low or no consumable hygiene product remaining, an electrical or mechanical malfunction, and a low battery condition.

13 . The method of claim 12 wherein providing an audible or visual indication of a servicing need comprises speaking the service need through a speaker of the controller.

14 . The method of claim 12 wherein providing an audible or visual indication of a servicing need comprises the controller communicating a message to the dispenser to cause the dispenser to issue a visual cue of the servicing need.

15 . The method of claim 14 , wherein the visual cue is an illumination of a light on the dispenser.

16 . The method of claim 12 , wherein receiving a request at a controller to enter into a service mode comprises receiving a message from a wireless device of a service attendant instructing the controller to enter the service mode.

17 . The method of claim 12 , wherein receiving a request at a controller to enter into a service mode comprises receiving a spoken command instructing the controller to enter the service mode.

Assignees

• Kimberly Clark Co

Inventors

• Williams Jr Frederick J

Classifications

• G06Q10/06

  Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling · CPC title

• G05B19/0426 Primary

  Programming the control sequence · CPC title

• A47K5/1217 Primary

  Electrical control means for the dispensing mechanism · CPC title

• G05B2219/2633

  Washing, laundry · CPC title

• A47K2010/389

  Accessories or combination with other devices, e.g. music boxes, clocks, heating devices or shelfs · CPC title