Communication association model

Patent metadata

Field	Value
Publication number	US-2020412685-A1
Application number	US-202017015666-A
Country	US
Kind code	A1
Filing date	Sep 9, 2020
Priority date	Mar 27, 2015
Publication date	Dec 31, 2020
Grant date	—

Abstract

Example implementations relate to a communication association model. For example, a computing device may include a processor. The processor may access a first and a second communication, the second communication originating based on the first communication. The processor may analyze the first communication to obtain first data associated with the first communication and analyze the second communication to obtain the second data associated with the second communication, where the first data includes data associated with a first sender a first recipient of the first communication and the second data includes data associated with a second sender and a second recipient of the second communication. The processor may create an association between the first data and the second data and may generate a model specifying the associated based on the first data and the second data, where the model indicates an impact associated with the first communication and the second communication.

First claim

1 . A computing device, comprising:
a processor to:
access a first communication comprising a first content associated with a first context and a second communication comprising a second content associated with a second context, the second communication originating based on the first communication;
analyze the first communication to obtain the first context and first data associated with the first communication, the first data including data associated with a first sender and a first recipient of the first communication, the first sender and the first recipient being employees of a company;
analyze the second communication to obtain the second context and second data associated with the second communication, the second data including data associated with a second sender and a second recipient of the second communication, the second sender and the second recipient being employees of the company;
determine whether the second context is related to the first context;
when the second context is related to the first context, create an association between the first data and the second data, wherein the association between the first data and the second data is created by clustering of the first data and the second data;
determine a set of employees of the company who have viewed at least one of the first and second communications based on the association and a hidden image within each of the first and second communications;
generate a network model based on the determined set of employees, the first data and the second data; and
provide a recommendation, to a first employee of the determined set of employees, to contact a second employee of the determined set of employees, based on the network model.

2 . The computing device of claim 1 , wherein the first communication or the second communication is an email, a text message, a document, a chat message, or a task.

3 . The computing device of claim 1 , wherein the network model specifies one or more of the first sender, the second sender, the first recipient, the second recipient, an attachment associated with the first communication, an attachment associated with the second communication, a context associated with the first communication, and a context associated with the second communication.

4 . The computing device of claim 1 , wherein the network model is a network model based on clustering, a graph, or a historic model.

5 . The computing device of claim 1 , wherein the processor is further to:
access a third communication, the third communication originating based on the first communication and the second communication; and update the network model based on the third communication.

6 . The computing device of claim 1 , wherein the processor is further to:
receive a request to download the hidden image in the first communication, the request including information associated with the first communication, wherein the first communication is accessed based on the request; and provide the hidden image in response to the request.

7 . The computing device of claim 1 , wherein the first communication is accessed using a client-wrapper associated with the first communication.

8 . A method, comprising:
accessing, by a computing device, a first communication comprising a first content associated with a first context and a second communication comprising a second content associated with a second context, the second communication originating based on the first communication; extracting, by the computing device, the first context and first data from the first communication, the first data including data associated with a first sender and a first recipient of the first communication, the first sender and the first recipient being employees of a company; extracting, by the computing device, the second context and second data from the second communication, the second data including data associated with a second sender and a second recipient of the second communication, the second sender and the second recipient being employees of the company; determining whether the second context is related to the first context; when the second context is related to the first context, associating, by the computing device, the first data and the second data, the associating the first data and the second data comprising clustering of the first data and the second data; determining a set of employees of the company who have viewed at least one of the first and second communications based on the association and a hidden image within each of the first and second communications; providing, by the computing device, a network model based on the determined set of employees, the first data and the second data; and providing a recommendation, to a first employee of the determined set of employees, to contact a second employee of the determined set of employees, based on the network model.

9 . The method of claim 8 , wherein the first communication or the second communication is an email, a text message, a document, a chat message, or a task.

10 . The method of claim 8 , wherein accessing the first communication comprises:
receiving, by the computing device, a request to download the hidden image in the first communication, the request including information associated with the first communication; and providing, by the computing device, the hidden image in response to the request.

11 . The method of claim 8 , wherein accessing the first communication is based on a client-wrapper associated with the first communication.

12 . A non-transitory machine-readable storage medium storing instructions that, if executed by at least one processor of a computing device, cause the computing device to:
receive a first communication comprising a first content associated with a first context and a second communication comprising a second content associated with a second context, the second communication originating based on the first communication; identify the first context and first data associated with the first communication, the first data including data associated with a first sender and a first recipient of the first communication, the first sender and the first recipient being employees of a company; identify the second context and second data associated with the second communication, the second data including data associated with a second sender and a second recipient of the second communication, the second sender and the second recipient being employees of the company; determine whether the second context is related to the first context; when the second context is related to the first context, store the first data, the second data, and an association between the first data and the second data, wherein the association between the first data and the second data is created by clustering of the first data and the second data; determine a set of employees of the company who have viewed at least one of the first and second communications based on the association and a hidden image within each of the first and second communications; generate a network model based on the determined set of employees, the first data and the second data; and provide a recommendation, to a first employee of the determined set of employees, to contact a second employee of the determined set of employees, based on the network model.

13 . The non-transitory machine-readable storage medium of claim 12 , wherein the first communication or the second communication is an email, a text message, a document, a chat message, or a task.

14 . The non-transitory machine-readable storage medium of claim 12 , wherein the network model spe

Assignees

• Ent Services Dev Corp Lp

Inventors

• Hailpern Joshua
• Allen William J

Classifications

• G06Q10/40

  Business processes related to social networking or social networking services · CPC title

• H04L51/216 Primary

  Handling conversation history, e.g. grouping of messages in sessions or threads · CPC title

• H04L67/53

  using third party service providers · CPC title

• H04L51/56 Primary

  Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM] · CPC title

• G06Q10/107

  Computer-aided management of electronic mailing [e-mailing] · CPC title