Electronic apparatus and control method thereof

Patent metadata

Field	Value
Publication number	US-2020257580-A1
Application number	US-202016788985-A
Country	US
Kind code	A1
Filing date	Feb 12, 2020
Priority date	Feb 13, 2019
Publication date	Aug 13, 2020
Grant date	—

Abstract

An electronic apparatus includes a memory; a communication circuitry configured to communicate with a server; and a processor configured to: control the communication circuitry to transmit error information about a first error, which occurs during an operation, to the server, based on the first error, receive information about data to be collected for solving a second error set based on the error information from the server, store the data generated during the operation based on the received information in the memory, and control the communication circuitry to transmit the stored data to the server, based on the second error which occurs during the operation.

First claim

What is claimed is:

1 . An electronic apparatus comprising:
a memory; a communication circuitry configured to communicate with a server; and a processor configured to:
control the communication circuitry to transmit error information about a first error, which occurs during an operation, to the server;
control the communication circuitry to receive information about data to be collected for solving a second error which occurs based on the error information transmitted to the server, from the server;
store the data generated during the operation based on the received information in the memory; and
control the communication circuitry to transmit the stored data to the server, based on the second error.

2 . The electronic apparatus according to claim 1 , wherein the data to be collected for solving the second error is set based on the error information transmitted from the electronic apparatus to the server, and error information collected from a plurality of other electronic apparatuses by the server.

3 . The electronic apparatus according to claim 2 , wherein the second error comprises an error, which occurs the greatest number of times, among errors reported in the error information collected from the electronic apparatus and the error information collected from the plurality of other electronic apparatuses.

4 . The electronic apparatus according to claim 1 , wherein the processor receives the information based on the memory comprising a usable capacity, of storing the data to be collected for solving the second error, higher than a threshold usable memory capacity.

5 . The electronic apparatus according to claim 4 , wherein the processor transmits information about the usable capacity of the memory to the server, so that the server selectively transmits information about the data to be collected based on the usable capacity of the memory.

6 . The electronic apparatus according to claim 1 , wherein the first error is identical to the second error.

7 . A method of controlling an electronic apparatus, comprising:
transmitting error information about a first error, which occurs during an operation, to a server; receiving information about data to be collected for solving a second error which occurs based on the error information transmitted to the server, from the server; storing the data generated during the operation based on the received information in a memory; and transmitting the stored data to the server, based on the second error.

8 . The method according to claim 7 , wherein the data to be collected for solving the second error is set based on the error information transmitted from the electronic apparatus to the server, and error information collected from a plurality of other electronic apparatuses by the server.

9 . The method according to claim 8 , wherein the second error comprises an error, which occurs the greatest number of times, among errors reported in the error information collected from the electronic apparatus and the error information collected from the plurality of other electronic apparatuses.

10 . The method according to claim 7 , further comprising receiving the information based on the memory comprising a usable capacity, of storing the data to be collected for solving the second error, higher than a threshold usable memory capacity.

11 . The method according to claim 10 , further comprising transmitting information about the usable capacity of the memory to the server, so that the server selectively transmits information about the data to be collected based on the usable capacity of the memory.

12 . The method according to claim 7 , wherein the first error is identical to the second error.

13 . A server comprising:
a communication circuitry configured to communicate with a plurality of terminals; and a processor configured to:
select an error based on error information about an error, which occurs during an operation, collected from the plurality of terminals,
select one or more terminals among the terminals which reported the error information about the selected error,
control the communication circuitry to transmit information about data to be collected for solving the selected error to the selected one or more terminals, and
collect the data generated based on the transmitted information from the selected one or more terminals.

Assignees

• Samsung Electronics Co Ltd

Inventors

• Lee Somi
• Park Minhee
• Park Hyosung
• Lee Myoungil
• Lee Byulna
• Choi Heejun

Classifications

• G06F11/3072

  where the reporting involves data filtering, e.g. pattern matching, time or event triggered, adaptive or policy-based reporting · CPC title

• G06F11/0787

  Storage of error reports, e.g. persistent data storage, storage using memory protection · CPC title

• G06F11/0781

  Error filtering or prioritizing based on a policy defined by the user or on a policy defined by a hardware/software module, e.g. according to a severity level · CPC title

• G06F11/0748

  in a remote unit communicating with a single-box computer node experiencing an error/fault (remote testing G06F11/2294) · CPC title

• G06F11/34 Primary

  Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation {; Recording or statistical evaluation of user activity, e.g. usability assessment} · CPC title