Self-Service Operation for Bare-Metal Servers

Patent metadata

Field	Value
Publication number	US-2020244763-A1
Application number	US-201916260986-A
Country	US
Kind code	A1
Filing date	Jan 29, 2019
Priority date	Jan 29, 2019
Publication date	Jul 30, 2020
Grant date	—

Abstract

A system and method of automated downtime scheduling and control is disclosed. A failure of at least one component of at least one bare-metal server associated with a client is detected and a first notification is transmitted to a client system associated with the client. The notification includes a request to schedule downtime. A response including a selected downtime is received from the client system and the at least one bare-metal server is transitioned to an offline state at the selected downtime. A ticket is generated in a ticketing system for repair of the bare-metal server. The ticket identifies the at least one component.

First claim

1 . A system, comprising:
a non-transitory memory having instructions stored thereon, and a processor configured to read the instructions to:
detect a failure of at least one component of at least one bare-metal server associated with a client;
transmit a first notification to a client system associated with the client, wherein the notification includes a request to schedule downtime;
receive a response from the client system, the response including a selected downtime;
transition the at least one bare-metal server to an offline state at the selected downtime;
generate a ticket in a ticketing system for repair of the bare-metal server, wherein the ticket identifies the at least one component.

2 . The system of claim 1 , wherein the processor:
receives an update to the ticket indicating maintenance of the bare-metal server has been completed; and generates a second notification to the client system including a request to schedule uptime.

3 . The system of claim 2 , wherein the processor:
transitions the at least one bare-metal server to an online state; and implements at least one predetermined service on the bare-metal server.

4 . The system of claim 3 , wherein the at least one predetermined service includes a virtual machine.

5 . The system of claim 3 , wherein the processor generates a third notification to the client system including an indication that the at least one predetermined service is available.

6 . The system of claim 1 , wherein the processor, upon detecting the failure of at least one component of the at least one bare-metal server:
disables one or more functions of the bare-metal server.

7 . The system of claim 1 , wherein the processor generates a second notification to the client system including the request to schedule downtime when the response from the client system is not received within a predetermined time period.

8 . A non-transitory computer readable medium having instructions stored thereon, wherein the instructions, when executed by a processor cause a device to perform operations comprising:
detecting a failure of at least one component of at least one bare-metal server associated with a client; transmitting a first notification to a client system associated with the client, wherein the notification includes a request to schedule downtime; receiving a response from the client system, the response including a selected downtime; transitioning the at least one bare-metal server to an offline state at the selected downtime; generating a ticket in a ticketing system for repair of the bare-metal server, wherein the ticket identifies the at least one component.

9 . The non-transitory computer readable medium of claim 8 , wherein the instructions further cause the device to perform operations comprising:
receiving an update to the ticket indicating maintenance of the bare-metal server has been completed; and generating a second notification to the client system including a request to schedule uptime.

10 . The non-transitory computer readable medium of claim 9 , wherein the instructions further cause the device to perform operations comprising:
transitioning the at least one bare-metal server to an online state; and implementing at least one predetermined service on the bare-metal server.

11 . The non-transitory computer readable medium of claim 10 , wherein the at least one predetermined service includes a virtual machine.

12 . The non-transitory computer readable medium of claim 10 , wherein the instructions further cause the device to perform operations comprising generating a third notification to the client system including an indication that the at least one predetermined service is available.

13 . The non-transitory computer readable medium of claim 8 , wherein the instructions further cause the device to perform operations comprising:
disable one or more functions of the bare-metal server prior to transmitting the first notification to the client system.

14 . The non-transitory computer readable medium of claim 8 , wherein the instructions further cause the device to perform operations comprising generating a second notification to the client system including the request to schedule downtime when the response from the client system is not received within a predetermined time period.

15 . A method, comprising:
detecting a failure of at least one component of at least one bare-metal server associated with a client; transmitting a first notification to a client system associated with the client, wherein the notification includes a request to schedule downtime; receiving a response from the client system, the response including a selected downtime; transitioning the at least one bare-metal server to an offline state at the selected downtime; generating a ticket in a ticketing system for repair of the bare-metal server, wherein the ticket identifies the at least one component.

16 . The method of claim 15 , comprising:
receiving an update to the ticket indicating maintenance of the bare-metal server has been completed; and generating a second notification to the client system including a request to schedule uptime.

17 . The method of claim 16 , comprising:
transitioning the at least one bare-metal server to an online state; and implementing at least one predetermined service on the bare-metal server.

18 . The method of claim 17 , wherein the at least one predetermined service includes a virtual machine.

19 . The method of claim 17 , comprising generating a third notification to the client system including an indication that the at least one predetermined service is available.

20 . The method of claim 15 , comprising disabling one or more functions of the bare-metal server prior to transmitting the first notification to the client system.

Assignees

• Walmart Apollo Llc

Inventors

• Bothello Gerald
• Roy Surajit
• Phalke Shriniwas
• Singh Sumeet
• Kumar Biswal

Classifications

• H04L67/60

  Scheduling or organising the servicing of application requests, e.g. requests for application data transmissions using the analysis and optimisation of the required network resources (admission control or resource allocation H04L47/70) · CPC title

• H04L67/62 Primary

  Establishing a time schedule for servicing the requests · CPC title

• H04L67/01

  Protocols · CPC title

• H04L41/5074

  Handling of user complaints or trouble tickets · CPC title

• G06F11/0709

  in a distributed system consisting of a plurality of standalone computer nodes, e.g. clusters, client-server systems · CPC title