System and method for providing location-based appointment operations

Patent metadata

Field	Value
Publication number	US-2020242517-A1
Application number	US-201916257788-A
Country	US
Kind code	A1
Filing date	Jan 25, 2019
Priority date	Jan 25, 2019
Publication date	Jul 30, 2020
Grant date	—

Abstract

A computer-implemented method for providing location-based appointment operations is disclosed. The method includes receiving input indicating an instruction to perform an action related to appointments. Responsive to the input indicating the instruction to perform the action related to appointments, it may be determined that a computing device is proximate to a physical location where locations are schedulable. Then, responsive to determining that the computing device is proximate to the physical location, information related to scheduling appointments at the physical location is received via a network. The indication based on the received information is presented at the computing device. Input requesting an action in relation to an appointment at the physical location may be received at the computing device. An indication to initiate the requested action may be sent via the network. Related computing devices and computer-readable media are also disclosed.

First claim

What is claimed is:

1 . A computing device comprising:
a processor; an input module coupled to the processor; an output module coupled to the processor; a communications module coupled to the processor; and a memory coupled to the processor and storing instructions that, when executed by the processor, cause the computing device to:
receive input indicating an instruction to perform an action related to appointments;
responsive to the input indicating the instruction to perform the action related to appointments, determine that the computing device is proximate to a physical location where appointments are schedulable; and
responsive to determining that the computing device is proximate to the physical location:
receive, using the communications module, information related to scheduling appointments at the physical location;
present, via the output module, an indication based on the received information;
receive, via the input module, input requesting an action in relation to an appointment at the physical location; and
send, using the communications module, an indication to initiate the requested action.

2 . The computing device of claim 1 further comprising a location module coupled to the processor, wherein determining that the computing device is proximate to the physical location includes determining a location of the computing device using the location module.

3 . The computing device of claim 1 further comprising an image capture module coupled to the processor, wherein determining that the computing device is proximate to the physical location includes:
capturing, using the image capture module, an image of a portion of an environment in which the computing device is located; and
detecting that the captured image includes a particular physical object expected in the physical location.

4 . The computing device of claim 3 , wherein the instructions, when executed by the processor, further cause the computing device to:
present, via the output module, the captured image with the particular physical object replaced by a user interface including the indication based on the received information.

5 . The computing device of claim 1 , wherein the information related to scheduling appointments at the physical location includes information related to available appointments at the physical location, and wherein the requested action includes a request to book one of the available appointments.

6 . The computing device of claim 1 , wherein the instructions, when executed by the processor, further cause the computing device to:
receive an indication that a prior appointment associated with the computing device was previously scheduled for the physical location; detect that a current time falls within an interval encompassing a start time of the prior appointment; and present an option to check-in for the prior appointment.

7 . The computing device of claim 6 , wherein the input requesting the action includes input selecting the option to check-in for the prior appointment and wherein an indication to check-in for the prior appointment is sent responsive to receiving the input.

8 . The computing device of claim 1 wherein the received information further includes one or more promotions identified based on a profile associated with the computing device.

9 . A computer-implemented method comprising:
receiving input indicating an instruction to perform an action related to appointments; responsive to the input indicating the instruction to perform the action related to appointments, determining that a computing device is proximate to a physical location where locations are schedulable; and
responsive to determining that the computing device is proximate to the physical location:
receiving, via a network, information related to scheduling appointments at the physical location;
presenting, at the computing device, an indication based on the received information;
receiving, at the computing device, input requesting an action in relation to an appointment at the physical location; and
sending, via the network, an indication to initiate the requested action.

10 . The method of claim 9 wherein determining that the computing device is proximate to the physical location includes determining a location of the computing device using a location module.

11 . The method of claim 9 wherein determining that the computing device is proximate to the physical location includes:
capturing, using an image capture module, an image of a portion of an environment in which the computing device is located; and
detecting that the captured image includes a particular physical object expected in the physical location.

12 . The method of claim 11 , further comprising:
presenting the captured image with the particular physical object replaced by a user interface including the indication based on the received information.

13 . The method of claim 9 , wherein the information related to scheduling appointments at the physical location includes information related to available appointments at the physical location, and wherein the requested action includes a request to book one of the available appointments.

14 . The method of claim 9 , further comprising:
receiving an indication that a prior appointment associated with the computing device was previously scheduled for the physical location; detecting that a current time falls within an interval encompassing a start time of the prior appointment; and presenting an option to check-in for the prior appointment.

15 . The method of claim 14 , wherein the input requesting the action includes input selecting the option to check-in for the prior appointment and wherein an indication to check-in for the prior appointment is sent responsive to receiving the input.

16 . The method of claim 9 wherein the received information further includes one or more promotions identified based on a profile associated with the computing device.

17 . A non-transitory computer-readable storage medium storing instructions that, when executed by a processor of a computing device cause the computing device to:
receive input indicating an instruction to perform an action related to appointments; responsive to the input indicating the instruction to perform the action related to appointments, determine that the computing device is proximate to a physical location where appointments are schedulable; and responsive to determining that the computing device is proximate to the physical location:
receive information related to scheduling appointments at the physical location;
present an indication based on the received information;
receive input requesting an action in relation to an appointment at the physical location; and
send an indication to initiate the requested action.

18 . The non-transitory computer-readable storage medium of claim 17 , wherein the instructions, when executed by the processor, further cause the computing device to:
capture an image of a portion of an environment in which the computing device is located; and detect that the captured image includes a particular physical object expected in the physical location.

19 . The non-transitory computer-readable storage medium of claim 18 , wherein the instructions, when executed by the processor, further cause the computing device to:
present the captured image with the particular physical object replaced by a user interface including the indication based on the received information.

Assignees

• Toronto Dominion Bank

Inventors

• Navarro Miguel
• Sutter Levi
• Giddins Jr Aparicio

Classifications

• H04M1/72457

  according to geographic location · CPC title

• H04M1/72451

  according to schedules, e.g. using calendar applications · CPC title

• H04M2250/52

  including functional features of a camera · CPC title

• H04M1/2755

  by optical scanning · CPC title

• H04W4/021

  Services related to particular areas, e.g. point of interest [POI] services, venue services or geofences · CPC title