Methods for generating a branch health index

Patent metadata

Field	Value
Publication number	US-2019391896-A1
Application number	US-201916451460-A
Country	US
Kind code	A1
Filing date	Jun 25, 2019
Priority date	Jun 26, 2018
Publication date	Dec 26, 2019
Grant date	—

Abstract

An embodiment of the present invention is directed to generating a branch health index. The innovative method is directed to generating a Branch Health Index (BHI) designed to provide a comprehensive measurement for ATM performance. According to an embodiment of the present invention, BHI takes into account ATM availability, service response/repair times and customer impacts to score every ATM on a predetermined scale. The method applies a weighted scoring algorithm designed to take into account a multitude of attributes. The score may then be used to determine graphical status, such as a red/amber/green status of the ATM.

First claim

What is claimed is:

1 . A computer implemented method for generating a branch health index score, the method comprising the steps of:
identifying, via a computer processor, one or more devices associated with a branch location; identifying, via the computer processor, a set of variables for each of the one or more devices, wherein the set of variables represent variables that relate to device availability, service times and customer impacts; calculating, via the computer processor, weights using prime numbers to each variable of the set of variables; applying, via the computer processor, the weights for each variable; generating, via the computer processor, a branch index score; and providing, via the computer processor, the branch index score on a user interface.

2 . The method of claim 1 , wherein the set of variables comprise deposit availability and withdrawal availability.

3 . The method of claim 1 , wherein the set of variables comprise failed customer interactions, claims rate, response/repair time, fault rate and re-opens.

4 . The method of claim 1 , wherein the user interface comprises a map interface with branch locations.

5 . The method of claim 4 , wherein each branch location displays a corresponding status icon.

6 . The method of claim 1 , wherein the user interface displays branch specific details comprising location, manufacturer and model.

7 . The method of claim 1 , wherein the user interface displays site BHI details comprising BHI scores across a predetermined time period.

8 . The method of claim 1 , wherein the user interface displays site availability issues.

9 . The method of claim 8 , wherein the site availability issues comprise corresponding counts for each availability issue.

10 . The method of claim 1 , wherein the site availability issues comprise a plurality of faults and counts.

11 . A computer implemented system for generating a branch health index score, the system comprising:
a memory; a user interface that receives one or more inputs from a user; a computer processor, coupled to the memory and the user interface, the computer processor configured to perform the steps of: identifying one or more devices associated with a branch location; identifying a set of variables for each of the one or more devices, wherein the set of variables represent variables that relate to device availability, service times and customer impacts; calculating weights using prime numbers to each variable of the set of variables; applying the weights for each variable; generating a branch index score; and providing the branch index score on the user interface.

12 . The system of claim 11 , wherein the set of variables comprise deposit availability and withdrawal availability.

13 . The system of claim 11 , wherein the set of variables comprise failed customer interactions, claims rate, response/repair time, fault rate and re-opens.

14 . The system of claim 11 , wherein the user interface comprises a map interface with branch locations.

15 . The system of claim 14 , wherein each branch location displays a corresponding status icon.

16 . The system of claim 11 , wherein the user interface displays branch specific details comprising location, manufacturer and model.

17 . The system of claim 11 , wherein the user interface displays site BHI details comprising BHI scores across a predetermined time period.

18 . The system of claim 11 , wherein the user interface displays site availability issues.

19 . The system of claim 18 , wherein the site availability issues comprise corresponding counts for each availability issue.

20 . The system of claim 11 , wherein the site availability issues comprise a plurality of faults and counts.

Assignees

• Jpmorgan Chase Bank Na

Inventors

• Proudfoot Joseph H
• Budur Ravi Shankar

Classifications

• G06F11/3495

  for systems · CPC title

• G06F3/0482

  Interaction with lists of selectable items, e.g. menus · CPC title

• G06F11/327 Primary

  Alarm or error message display · CPC title

• G06F11/076

  by exceeding a count or rate limit, e.g. word- or bit count limit · CPC title

• G06Q40/02 Primary

  Banking, e.g. interest calculation or account maintenance (credit or loans G06Q40/03) · CPC title