Automated service request system

Patent metadata

Field	Value
Publication number	US-2019340675-A1
Application number	US-201916511468-A
Country	US
Kind code	A1
Filing date	Jul 15, 2019
Priority date	Jul 12, 2016
Publication date	Nov 7, 2019
Grant date	—

Abstract

A computer-implemented method includes: monitoring, by a user device, a location of the user device; determining, by the user device and based on the monitoring, that the user is within a threshold distance or a threshold arrival time of the service provider location; and outputting, by the user device, user information to the service provider based on the determining that the user is within the threshold distance or the threshold arrival time of the service provider location. The user information indicates services to provide to the user by the service provider upon the user's arrival to the service provider location. The outputting causes the service provider to receive the user information for serving the user upon the user's arrival to the service provider location.

First claim

What is claimed is:

1 . A computer-implemented method comprising:
monitoring, by a user device, a location of the user device; determining, by the user device and based on the monitoring, that a user is within a threshold distance or a threshold arrival time of a service provider location; and outputting, by the user device, user information to the service provider based on the determining that the user is within the threshold distance or the threshold arrival time of the service provider location, wherein the user information indicates services to provide to the user by the service provider upon the user's arrival to the service provider location, the outputting causes the service provider to receive the user information for serving the user upon the user's arrival to the service provider location; the outputting the user information includes linking information regarding multiple users through a computer network and outputting the information regarding multiple users; and the linking the information regarding multiple users includes determining that the multiple users are within a threshold proximity of each other via at least one from the group consisting of Bluetooth communication and near field communication (NFC).

2 . The method of claim 1 , further comprising:
receiving a suggested service list based on outputting the user information to the service provider; displaying the suggested service list via a user interface (UI) of the user device; receiving user selections, via the UI, to accept or deny services in the suggested service list; and outputting the user selections for desired services to the service provider.

3 . The method of claim 1 , wherein the user information includes information regarding services previously obtained by the user or information included in a calendar of the user.

4 . The method of claim 1 , wherein a solutions integrator at least one of creates, maintains, deploys and supports a computing system for receiving the user information.

5 . The method of claim 1 , wherein steps of claim 1 are provided by a solutions integrator provider on a subscription, advertising, and/or fee basis.

6 . The method of claim 1 , wherein the user device includes software provided as a service in a cloud environment.

7 . The method of claim 1 , wherein the monitoring the location of the user device comprises monitoring the location of the user device when a service request application is opened by a user of the user device.

8 . The method of claim 7 , further comprising receiving an indication that the user is en route to the service provider location via the service request application.

9 . The method of claim 8 , wherein receiving the indication that the user is en route to the service provider location comprises receiving an address of the service provider location via a user interface of the user device.

10 . The method of claim 7 , wherein the service request application begins monitoring the location of the user device at a threshold time before the user leaves for the service provider location.

11 . The method of claim 7 , wherein the monitoring the location of the user device includes monitoring at least one from the group consisting of the user's calendar and the user's social media information.

12 . A computer program product for providing a service to a user upon the user's arrival to a service provider location the computer program product comprising a computer readable storage medium having program instructions embodied therewith, the program instructions executable by a user device to cause the user device to:
monitor a location of the user device; determine, based on the monitoring, that a user of the user device is en route to a service provider; and output user information to the service provider based on the determining that the user is en route to the service provider, wherein the user information indicates services to provide to the user by the service provider upon the user's arrival to a location or facility of the service provider, the outputting causes the service provider to receive the user information and generate a service list based on the user information; the outputting the user information includes linking information regarding multiple users through a computer network and outputting the information regarding the multiple users; and the linking the information regarding the multiple users includes determining that the multiple users are within a threshold proximity of each other via at least one from the group consisting of Bluetooth communication and near field communication (NFC).

13 . The computer program product of claim 12 , wherein the program instructions further cause the user device to:
determine that the user is within a threshold distance of the location or facility of the service provider, wherein the outputting the user information to the service provider is further based on determining that the user is within the threshold distance of the location or facility of the service provider.

14 . The computer program product of claim 12 , wherein the program instructions further cause the user device to determine that the user is within a threshold arrival time of the location or facility of the service provider,
wherein outputting the user information to the service provider is further based on determining that the user is within a threshold arrival time of the location or facility of the service provider.

15 . The computer program product of claim 12 , wherein the user information includes at least one of:
user name; user contact information; user health information; user luggage information; and services requested by the user.

16 . The computer program product of claim 12 , wherein the services include at least one of:
a luggage assistance service; a vehicle parking service; a medical assistance service; a child assistance service; an accompaniment service; and a service requested by the user;

17 . The computer program product of claim 12 , wherein the program instructions further cause the user device to:
receive a suggested service list based on outputting the user information to the service provider; display the suggested service list via a user interface (UI); receive user selections, via the UI, to accept or deny services in the suggested service list; and output the user selections to the service provider.

18 . The computer program product of claim 12 , wherein the linking the information regarding multiple users includes receiving user input that the multiple users are associated with each other.

19 . The computer program product of claim 12 , wherein the monitoring the location of the user device begins at a threshold time before the user leaves for the service provider location.

20 . The computer program product of claim 12 , wherein the monitoring the location of the user device includes monitoring at least one from the group consisting of the user's calendar and the user's social media information.

Assignees

• IBM

Inventors

• Childress Rhonda L
• Eckert Kim A
• Mcnair Ryan D
• Pham Minh Q

Classifications

• G06Q30/0631

  Recommending goods or services · CPC title

• H04W4/027

  using movement velocity, acceleration information · CPC title

• G06Q30/0639 Primary

  Locating goods or services, e.g. based on physical position of the goods or services within a shopping facility · CPC title

• H04W4/023

  using mutual or relative location information between multiple location based services [LBS] targets or of distance thresholds · CPC title

• H04L67/10

  in which an application is distributed across nodes in the network (software deployment G06F8/60; multiprogramming arrangements G06F9/46) · CPC title