Item Information Retrieval System

Patent metadata

Field	Value
Publication number	US-2019147417-A1
Application number	US-201715812300-A
Country	US
Kind code	A1
Filing date	Nov 14, 2017
Priority date	Nov 14, 2017
Publication date	May 16, 2019
Grant date	—

Abstract

The method includes receiving a transaction inquiry about a transaction from a consumer system; identifying a transaction identifier associated with the transaction; transmitting the transaction identifier to a merchant system; requesting transaction information associated with the transaction from the merchant system; receiving the transaction information from the merchant system; and/or presenting item details associated with the transaction information to the consumer in response to the receiving the transaction information.

First claim

What is claimed is:

1 . A method, comprising:
receiving, by a processor, a transaction inquiry about a transaction from a consumer system; identifying, by the processor, a transaction identifier associated with the transaction; transmitting, by the processor, the transaction identifier to a merchant system; requesting, by the processor, transaction information associated with the transaction from the merchant system; receiving, by the processor, the transaction information from the merchant system; and presenting, by the processor, item details associated with the transaction information to the consumer system, in response to the receiving the transaction information.

2 . The method of claim 1 , wherein the transaction information comprises the item details, and the item details comprise an item title associated with an item in the transaction.

3 . The method of claim 1 , wherein the transaction information comprises an item identifier associated with an item in the transaction, wherein the method further comprises:
transmitting, by the processor, the item identifier to the merchant system in response to the receiving the transaction information; requesting, by the processor, the item details associated with the item identifier from the merchant system, wherein the item details comprise an item title; and receiving, by the processor, the item details from the merchant system.

4 . The method of claim 1 , wherein the presenting the item details to the consumer system comprises presenting, by the processor, an item title and an item image on a user interface.

5 . The method of claim 4 , further comprising presenting, by the processor, a confirmation query on the user interface along with the item title and item image, wherein the confirmation query allows the consumer system to indicate recognition of the item details.

6 . The method of claim 5 , further comprising receiving, by the processor, a confirmation query response from the consumer system, in response to the presenting a confirmation query.

7 . The method of claim 6 , further comprising recording, by the processor, the confirmation query response.

8 . An article of manufacture including a non-transitory, tangible computer readable storage medium having instructions stored thereon that, in response to execution by a processor of a processing machine, cause the processor to perform operations comprising:
receiving, by the processor, a transaction inquiry about a transaction from a consumer system; identifying, by the processor, a transaction identifier associated with the transaction; transmitting, by the processor, the transaction identifier to a merchant system; requesting, by the processor, transaction information associated with the transaction from the merchant system; receiving, by the processor, the transaction information from the merchant system; and presenting, by the processor, item details associated with the transaction information to the consumer system in response to the receiving the transaction information.

9 . The article of claim 8 , wherein the transaction information comprises the item details, and the item details comprise an item title associated with an item in the transaction.

10 . The article of claim 8 , wherein the transaction information comprises an item identifier associated with an item in the transaction, wherein the operations further comprise:
transmitting, by the processor, the item identifier to the merchant system in response to the receiving the transaction information; requesting, by the processor, the item details associated with the item identifier from the merchant system, wherein the item details comprise an item title; and receiving, by the processor, the item details from the merchant system.

11 . The article of claim 8 , wherein the presenting the item details to the consumer system comprises presenting, by the processor, an item title and an item image on a user interface.

12 . The article of claim 11 , wherein the operations further comprise presenting, by the processor, a confirmation query on the user interface along with the item title and item image, wherein the confirmation query allows the consumer system to indicate recognition of the item details.

13 . The article of claim 12 , wherein the operations further comprise receiving, by the processor, a confirmation query response from the consumer system in response to the presenting a confirmation query.

14 . The article of claim 13 , wherein the operations further comprise recording, by the processor, the confirmation query response.

15 . A system comprising:
a processor of a processing machine, a tangible, non-transitory memory configured to communicate with the processor, the tangible, non-transitory memory having instructions stored thereon that, in response to execution by the processor, cause the processor to perform operations comprising:
receiving, by the processor, a transaction inquiry about a transaction from a consumer system;
identifying, by the processor, a transaction identifier associated with the transaction;
transmitting, by the processor, the transaction identifier to a merchant system;
requesting, by the processor, transaction information associated with the transaction from the merchant system;
receiving, by the processor, the transaction information from the merchant system; and
presenting, by the processor, item details associated with the transaction information to the consumer system in response to the receiving the transaction information.

16 . The system of claim 15 , wherein the transaction information comprises the item details, and the item details comprise an item title associated with an item in the transaction.

17 . The system of claim 15 , wherein the transaction information comprises an item identifier associated with an item in the transaction, wherein the operations further comprise:
transmitting, by the processor, the item identifier to the merchant system in response to the receiving the transaction information; requesting, by the processor, the item details associated with the item identifier from the merchant system, wherein the item details comprise an item title; and receiving, by the processor, the item details from the merchant system.

18 . The system of claim 15 , wherein the presenting the item details to the consumer system comprises presenting, by the processor, an item title and an item image on a user interface.

19 . The system of claim 18 , wherein the operations further comprise presenting, by the processor, a confirmation query on the user interface along with the item title and item image, wherein the confirmation query allows the consumer system to indicate recognition of the item details.

20 . The system of claim 19 , wherein the operations further comprise receiving, by the processor, a confirmation query response from the consumer system in response to the presenting a confirmation query.

Assignees

• American Express Travel Related Services Co Inc

Inventors

• Arora Parikshit
• Berti Christopher G
• Devadi Manjunath B
• Eyley David
• Kurman Mitchell

Classifications

• G06Q10/10 Primary

  Office automation; Time management · CPC title

• G06Q20/20

  Point-of-sale [POS] network systems · CPC title

• G06Q20/12

  specially adapted for electronic shopping systems · CPC title

• G06Q20/10 Primary

  specially adapted for electronic funds transfer [EFT] systems; specially adapted for home banking systems · CPC title