Intent Interpreter for a Visual Bot Builder

Patent metadata

Field	Value
Publication number	US-2019138600-A1
Application number	US-201815884002-A
Country	US
Kind code	A1
Filing date	Jan 30, 2018
Priority date	Nov 3, 2017
Publication date	May 9, 2019
Grant date	—

Abstract

Disclosed herein are embodiments for a visual bot builder. An embodiment operates by receiving a selected dialog including one or more interactions between a chat bot and a recipient. A plurality phrases corresponding to triggering an execution of the selected dialog is received. The selected dialog is configured such that upon a receipt of one or more of the plurality of phrases, the chat bot executes the selected dialog. One of the plurality of phrases is received. The selected dialog is executed responsive to the received one of the plurality of phrases.

First claim

What is claimed is:

1 . A computer-implemented method, comprising:
receiving, via a user interface, a selected dialog including one or more interactions between a chat bot and a recipient; receiving, via a trigger area of the user interface, a plurality of phrases corresponding to triggering an execution of the selected dialog; configuring the selected dialog wherein upon a receipt of one or more of the plurality of phrases, the chat bot executes the selected dialog; receiving one of the plurality of phrases; and executing the selected dialog responsive to the received one of the plurality of phrases.

2 . The method of claim 1 , wherein the receiving a plurality of phrases comprises:
receiving a threshold indicating a percentage of words for a particular one of the plurality of phrases that trigger the execution.

3 . The method of claim 2 , wherein the receiving one of the plurality of phrases comprises:
receiving input via a preview area of the user interface, wherein the chat bot is executing; determining that at least one of the words of the input is misspelled; comparing the input against the plurality of phrases; and determining that the input exceeds the percentage.

4 . The method of claim 1 , wherein the receiving one of the plurality of phrases comprises:
receiving a selection from a menu displayed in a preview area of the user interface, wherein the selection corresponds to executing the selected dialog.

5 . The method of claim 1 , wherein the receiving one of the plurality of phrases comprises:
requesting user input confirming the execution of the selected dialog prior to the execution.

6 . The method of claim 5 , wherein the requesting comprises:
displaying, via the interface, a message that the received one phrase is interpreted as an intent to perform an action corresponding to executing the selected dialog.

7 . The method of claim 5 , wherein the executing comprises:
executing the selected dialog after receiving the input confirming the execution.

8 . A system, comprising:
a memory; and at least one processor coupled to the memory and configured to:
receive, via a user interface, a selected dialog including one or more interactions between a chat bot and a recipient;
receive, via a trigger area of the user interface, a plurality of phrases corresponding to triggering an execution of the selected dialog;
configure the selected dialog wherein upon a receipt of one or more of the plurality of phrases, the chat bot executes the selected dialog;
receive one of the plurality of phrases; and
execute the selected dialog responsive to the received one of the plurality of phrases.

9 . The system of claim 8 , wherein the processor that receive a plurality of phrases is further configured to:
receive a threshold indicating a percentage of words for a particular one of the plurality of phrases that trigger the execution.

10 . The system of claim 9 , wherein the processor that receives one of the plurality of phrases is further configured to:
receiving input via a preview area of the user interface, wherein the chat bot is executing; determining that at least one of the words of the input is misspelled; comparing the input against the plurality of phrases; and determining that the input exceeds the percentage.

11 . The system of claim 8 , wherein the processor that receives one of the plurality of phrases is further configured to:
receive a selection from a menu displayed in a preview area of the user interface, wherein the selection corresponds to executing the selected dialog.

12 . The system of claim 8 , wherein the processor that receives one of the plurality of phrases is further configured to:
requesting user input confirming the execution of the selected dialog prior to the execution.

13 . The system of claim 12 , wherein the processor that requests is configured to:
display, via the interface, a message that the received one phrase is interpreted as an intent to perform an action corresponding to executing the selected dialog.

14 . The system of claim 12 , wherein the processor that executes is configured to:
executing the selected dialog after receiving the input confirming the execution.

15 . A non-transitory computer-readable device having instructions stored thereon that, when executed by at least one computing device, causes the at least one computing device to perform operations comprising:
receiving, via a user interface, a selected dialog including one or more interactions between a chat bot and a recipient; receiving, via a trigger area of the user interface, a plurality of phrases corresponding to triggering an execution of the selected dialog; configuring the selected dialog wherein upon a receipt of one or more of the plurality of phrases, the chat bot executes the selected dialog; receiving one of the plurality of phrases; and executing the selected dialog responsive to the received one of the plurality of phrases.

16 . The device of claim 15 , wherein the one computing device that receives the plurality of phrases is configured to:
receiving a threshold indicating a percentage of words for a particular one of the plurality of phrases that trigger the execution.

17 . The device of claim 16 , wherein the one computing device that receives one of the plurality of phrases is further configured to perform operations comprising:
receiving input via a preview area of the user interface, wherein the chat bot is executing; determining that at least one of the words of the input is misspelled; comparing the input against the plurality of phrases; and determining that the input exceeds the percentage.

18 . The device of claim 15 , wherein the one computing device that receives one of the plurality of phrases is further configured to perform operations comprising:
receiving a selection from a menu displayed in a preview area of the user interface, wherein the selection corresponds to executing the selected dialog.

19 . The device of claim 15 , wherein the one computing device that receives one of the plurality of phrases is further configured to perform operations comprising:
requesting user input confirming the execution of the selected dialog prior to the execution.

20 . The device of claim 15 , wherein the one computing device that requests is further configured to perform operations comprising:
displaying, via the interface, a message that the received one phrase is interpreted. as an intent to perform an action corresponding to executing the selected dialog; and executing the selected dialog after receiving the input confirming the execution.

Assignees

• Salesforce Com Inc

Inventors

• Krishnan Arvind
• Hu George
• Myles Benjamin
• Morales Jonathan Rico
• Bennett Gregory A
• Mahar Molly

Classifications

• G06F8/34

  Graphical or visual programming · CPC title

• G06F3/0482

  Interaction with lists of selectable items, e.g. menus · CPC title

• G06F40/35

  Discourse or dialogue representation · CPC title

• H04L51/02 Primary

  using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages · CPC title

• G06Q10/00

  Administration; Management · CPC title