Communication reply bot

Patent metadata

Field	Value
Publication number	US-2018349754-A1
Application number	US-201715612777-A
Country	US
Kind code	A1
Filing date	Jun 2, 2017
Priority date	Jun 2, 2017
Publication date	Dec 6, 2018
Grant date	—

Abstract

A method includes accessing, via a response bot, an electronic communication addressed to a user, wherein the electronic communication includes a request, identifying via the response bot, at least one of communications or documents to search based on the request, obtaining search results from the identified communications or documents matching the request, generating a response to the request based on the search results, generating a confidence level for the response, and automatically sending the response to a sender of the electronic communication, the response including the confidence level for the response.

First claim

1 . A method comprising:
accessing, via a response bot, an electronic communication addressed to a user, wherein the electronic communication includes a request; identifying via the response bot, at least one of communications or documents to search based on the request; and obtaining search results from the identified communications or documents matching the request; and automatically sending a response to the request, the response including a calculated confidence level for the response.

2 . The method of claim 1 wherein the response is generated by the response bot based on the search results.

3 . The method of claim 2 wherein the response includes an indication that the response was generated by the response bot.

4 . The method of claim 1 wherein the response is generated by the response bot as a function of a knowledge bank of previous communications.

5 . The method of claim 4 wherein the response bot updates the knowledge bank with the generated response.

6 . The method of claim 1 wherein the confidence level is generated by the response bot.

7 . The method of claim 6 wherein the confidence level is generated as a function of an artificial intelligence algorithm analysis of the search results.

8 . The method of claim 1 wherein identifying communications and documents to search comprises parsing the electronic communication using natural language processing to identify the request.

9 . The method of claim 8 wherein searching is performed via the response bot to obtain search results matching the request as a function of the parsed electronic communication.

10 . A device comprising:
a processor; and a memory device coupled to the processor and having a program stored thereon for execution by the processor to cause the processor to perform operations comprising:
accessing, via a response bot, an electronic communication addressed to a user, wherein the electronic communication includes a request;
identifying, via the response bot, at least one of communications or documents to search based on the request;
obtaining search results from the identified communications or documents matching the request; and
automatically sending a response to the request, the response including a calculated confidence level for the response.

11 . The device of claim 10 wherein the response includes an indication that the response was generated by the response bot.

12 . The device of claim 10 wherein the response is generated as a function of a knowledge bank of previous communications.

13 . The device of claim 12 wherein the response bot updates the knowledge bank with the generated response.

14 . The device of claim 12 wherein the confidence level is generated as a function of a ranking of the search results.

15 . The device of claim 12 wherein the confidence level is generated as a function of an artificial intelligence algorithm analysis of the search results.

16 . The device of claim 12 wherein identifying communications and documents to search comprises parsing the electronic communication using natural language processing to identify the request.

17 . A machine readable storage device having instructions for execution by a processor of a machine to cause the processor to perform operations comprising:
accessing, via a response bot, an electronic communication addressed to a user, wherein the electronic communication includes a request; identifying, via the response bot, at least one of communications or documents to search based on the electronic communication request; obtaining search results from the identified communications or documents matching the request; and automatically sending a response to the request, the response including a calculated confidence level for the response.

18 . The machine readable storage device of claim 17 wherein the response includes an indication that the response was generated by the response bot.

19 . The machine readable storage device of claim 17 wherein the response is generated as a function of a knowledge bank of previous communications and wherein the response bot updates the knowledge bank with the generated response.

20 . The machine readable storage device of claim 17 wherein identifying communications and documents to search comprises parsing the electronic communication using natural language processing to identify the request and wherein the confidence level is generated as a function of a ranking of the search results.

Assignees

• Microsoft Technology Licensing Llc

Inventors

• Kumar Michael J
• Soni Shahil

Classifications

• G06F16/9535

  Search customisation based on user profiles and personalisation · CPC title

• H04L51/02 Primary

  using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages · CPC title

• G06N5/02

  Knowledge representation; Symbolic representation · CPC title

• G06N3/006 Primary

  based on simulated virtual individual or collective life forms, e.g. social simulations or particle swarm optimisation [PSO] · CPC title

• G06F40/205

  Parsing · CPC title