Dynamically changing a tag's displayed content responsive to detected customer handling thereof

Patent metadata

Field	Value
Publication number	US-2018276690-A1
Application number	US-201715806030-A
Country	US
Kind code	A1
Filing date	Nov 7, 2017
Priority date	Mar 24, 2017
Publication date	Sep 27, 2018
Grant date	—

Abstract

Systems and methods for dynamically changing displayed content of a first tag. The methods comprising: detecting when an individual is in proximity to the first tag or when an item, to which the first tag is coupled, is being handled by the individual; identifying at least one first accessory for the item or at least one first related product that can be used in conjunction with or as an alternative to the item; obtaining information for the identified at least one first accessory or related product that is to be presented to the individual; and dynamically changing the displayed content of the first tag to include the obtained information while the individual is still in proximity to the first tag or handling the item.

First claim

We claim:

1 . A method for dynamically changing displayed content of a first tag, comprising:
detecting when an individual is in proximity to the first tag or when an item, to which the first tag is coupled, is being handled by the individual; identifying at least one first accessory for the item or at least one first related product that can be used in conjunction with or as an alternative to the item; obtaining information for the identified at least one first accessory or related product that is to be presented to the individual; and dynamically changing the displayed content of the first tag to include the obtained information while the individual is still in proximity to the first tag or handling the item.

2 . The method according to claim 1 , further comprising determining whether the first tag is where the first tag should be located within a facility.

3 . The method according to claim 2 , further comprising changing the displayed content of the first tag to indicate that the first tag is currently misplaced, when a determination is made that the first tag is not where the first tag should be located within the facility.

4 . The method according to claim 2 , further comprising changing the displayed content of the first tag to indicate that there is a larger selection of the same or similar items in a given area of the facility, when a determination is made that the first tag is not where the first tag should be located within the facility.

5 . The method according to claim 1 , further comprising selecting the at least one first accessory from a plurality of accessories based on the item's current location and the locations of the accessories.

6 . The method according to claim 1 , further comprising selecting the at least one first related product from a plurality of related products based on the item's current location and locations of the related products.

7 . The method according to claim 1 , further comprising:
monitoring the first tag's location within a facility to detect when the first tag's physical location changes; and dynamically changing the displayed content to include information for at least one second accessory or related product that is physically located closest to the first tag's new physical location.

8 . The method according to claim 1 , further comprising receiving by the first tag a user-software interaction to view additional information for the at least one first accessory or related product.

9 . The method according to claim 1 , further comprising:
determining if the item is on display in response to a detection that the individual is in proximity to the first tag or that the item is being handled by the individual; determining an operational state of the item if a determination is made that the item is on display; and performing at least one remedial measure when the operational state is not one in which the item's features are being adequately presented to the individual.

10 . The method according to claim 9 , wherein the at least one remedial measure comprises:
causing the first tag's display to indicate that a fully operational item of the same type is on display in a given area of a facility;
causing a second tag of the fully operational displayed item to include an output for capturing the individual's interest; or
notifying store personnel of the individual's interest in the item and the item's current operational state.

11 . A system, comprising:
a first tag comprising a sensor to detect when an individual is in proximity to the first tag or when an item, to which the first tag is coupled, is being handled by the individual; a processor comprising at least one of the first tag and a remote computing device; and a non-transitory computer-readable storage medium comprising programming instructions that are configured to cause the processor to implement a method for dynamically changing displayed content of the first tag, wherein the programming instructions comprise instructions to:
identify at least one first accessory for the item or at least one first related product that can be used in conjunction with or as an alternative to the item, in response to a detection that the individual is in proximity to the first tag or that the item is being handled by the individual;
obtain information for the identified at least one first accessory or related product that is to be presented to the individual; and
cause the displayed content of the first tag to be dynamically changed to include the obtained information while the individual is still in proximity to the first tag or handling the item.

12 . The system according to claim 11 , wherein the programming instructions further comprise instructions to determine whether the first tag is where the first tag should be located within a facility.

13 . The system according to claim 12 , wherein the programming instructions further comprise instructions to change the displayed content of the first tag to indicate that the first tag is currently misplaced, when a determination is made that the first tag is not where the first tag should be located within the facility.

14 . The system according to claim 12 , wherein the programming instructions further comprise instructions to change the displayed content of the first tag to indicate that there is a larger selection of the same or similar items in a given area of the facility, when a determination is made that the first tag is not where the first tag should be located within the facility.

15 . The system according to claim 11 , wherein the programming instructions further comprise instructions to select the at least one first accessory from a plurality of accessories based on the item's current location and the locations of the accessories.

16 . The system according to claim 11 , wherein the programming instructions further comprise instructions to select the at least one first related product from a plurality of related products based on the item's current location and locations of the related products.

17 . The system according to claim 11 , wherein the programming instructions further comprise instructions to:
monitor the first tag's location within a facility to detect when the first tag's physical location changes; and dynamically change the displayed content to include information for at least one second accessory or related product that is physically located closest to the first tag's new physical location.

18 . The system according to claim 11 , wherein the first tag receives a user-software interaction to view additional information for the at least one first accessory or related product.

19 . The system according to claim 11 , wherein the programming instructions further comprise instructions to:
determine if the item is on display in response to a detection that the individual is in proximity to the first tag or that the item is being handled by the individual; determine an operational state of the item if a determination is made that the item is on display; and perform at least one remedial measure when the operational state is not one in which the item's features are being adequately presented to the individual.

20 . The system according to claim 19 , wherein the at least one remedial measure comprises:
causing the first tag's display to indicate that a fully operational item of the same type is on display in a given area of a facility; causing a second tag of the fully operational displayed item to include an out

Assignees

• Sequeira Melwyn F
• Patterson Hubert A
• Mohiuddin Mohammad
• Tyco Fire & Security Gmbh

Inventors

• Sequeira Melwyn F
• Patterson Hubert A
• Mohiuddin Mohammad

Classifications

• G08B13/2462

  Asset location systems combined with EAS (inventory, tracking, logistic G06Q10/00; entrance control systems G07C9/00) · CPC title

• G06Q30/0205

  based on location or geographical consideration · CPC title

• G06Q30/0202

  Market predictions or forecasting for commercial activities · CPC title

• G06F3/04842

  Selection of displayed objects or displayed text elements (G06F3/0482 takes precedence) · CPC title

• G06Q10/087

  Inventory or stock management, e.g. order filling, procurement or balancing against orders · CPC title