System and method for service matching of instant message software

Patent metadata

Field	Value
Publication number	US-2018121184-A1
Application number	US-201615355039-A
Country	US
Kind code	A1
Filing date	Nov 17, 2016
Priority date	Nov 1, 2016
Publication date	May 3, 2018
Grant date	—

Abstract

The present invention discloses a system and method for service matching of IM software, which is adapted for operating between a plurality of user devices and a plurality of IM software supplier servers. The IM software supplier server provides at least one IM software associated service. The user device merely installs one of the plurality of IM software, and the user device can access services provided by different IM software supplier servers. The service matching method comprises: relaying a service request to the corresponding IM software supplier server according to a correspondence table defining the IM software and names of the IM software associated service when the user device makes the service request; and returning a feedback of the corresponding IM software supplier server to the user device made the service request.

First claim

What is claimed is:

1 . A service matching system of instant message (IM) software, interconnected between a plurality of user devices and a plurality of IM software supplier servers, wherein the IM software supplier servers provide at least one IM software associated service, the user device installs at least one of the plurality of IM software, the matching system for IM software comprises:
a plurality of databases having at least a correspondence table defining the IM software and names of the IM software associated services, and having another correspondence table defining the user device, the installed IM software of the user device, and an account name used on the installed IM software; a service server having at least a virtual machine, wherein the virtual machine installs the IM software, when the user device makes a service request for the service matching system, the virtual machine relays the service request to the corresponding IM software supplier server according to the correspondence table defining the IM software and names of the IM software associated service, the service server returns a feedback of the corresponding IM software supplier server to the user device; and a service log database used to record the service request made by the user device, the IM software supplier server which the service request is relayed to, and a processing status of the feedback of the IM software supplier server.

2 . The service matching system for IM software of claim 1 , wherein the service server builds a plurality of accounts for each of the IM software and chooses one of the accounts as a representative account, the plurality of databases comprise:
a user account database storing the correspondence table defining the user device, the installed IM software of the user device, and the account name used on the installed IM software, when the user device adds the representative account to the installed IM software, the service server stores related information of the user device to the correspondence table defining the user device, the installed IM software of the user device, and the account name used on the installed IM software.

3 . The service matching system for IM software of claim 2 , wherein the plurality of databases comprise:
a software service BOT database storing the correspondence table defining the IM software and names of the IM software associated services, wherein the service server collects a service name and a service feature of online software service BOT service provided by the IM software from IM software supplier server periodically, in order to store the service name and the service feature in the correspondence table defining the IM software and names of the IM software associated services.

4 . The service matching system for IM software of claim 3 , wherein when the user device makes the service request through the representative account, the service server chooses the corresponding online software service BOT service according to the software service BOT database automatically or provides the corresponding online software service BOT services to the user device to choose, the service server chooses one of the accounts of the IM software of the corresponding online software service BOT service as a proxy IM account after the online software service BOT service is chosen, the service server certifies the proxy IM account through the service log database, and then relays the service request to the corresponding IM software supplier server.

5 . The service matching system for IM software of claim 4 , if the service log database does not record that the proxy IM account processes the same online software service BOT service of IM software currently, the proxy IM account is certificated, the service log database records a processing status of the service request as a currently processing status.

6 . The service matching system for IM software of claim 5 , wherein when the corresponding IM software supplier server returns the feedback to the service server, the service server reads the service log database to find the corresponding user device and returns the feedback to the user device through the representative account, the processing status of the service request recorded in the service log database is changed to a processed status when the service request is completed.

7 . The service matching system for IM software of claim 4 , wherein when the service server does not receive the feedback of the corresponding IM software supplier server within a preset time, the processing status of the service request recorded in the service log database is changed to a cancelled status.

8 . The service matching system for IM software of claim 4 , wherein when the IM software supplier server returns that the operation of the service request must be delayed, the processing status of the service request recorded in the service log database is changed to a pending status, the service server periodically scans the service log database to find the service requests with pending status to process.

9 . A service matching method for IM software, interconnected between a plurality of user devices and a plurality of IM software supplier servers, wherein the IM software supplier servers provide at least one IM software associated service, the user device installs at least one of the plurality of IM software, the matching method for IM software comprises the following steps:
providing a correspondence table defining the IM software and names of the IM software associated services and providing another correspondence table defining the user device, the installed IM software of the user device, and an account name used on the installed IM software; relaying a service request to the corresponding IM software supplier server according to the correspondence table defining the IM software and names of the IM software associated services when the user device makes the service request; returning a feedback of the corresponding IM software supplier server to the user device; and building a service log database to record the service request made by the user device, the IM software supplier server which the service request is relayed to, and a processing status of the feedback of the IM software supplier server.

10 . The service matching method for IM software of claim 9 , further comprising:
building a plurality of accounts for each of the IM software and choosing one of the accounts as a representative account; and storing related information of the user device to the correspondence table defining the user device, the installed IM software of the user device, and the account name used on the installed IM software, when the user device adds the representative account to the installed IM software.

11 . The service matching method for IM software of claim 10 , further comprising:
collecting a service name and a service feature of online software service BOT service provided by the IM software from IM software supplier server periodically, in order to store the service name and the service feature in the correspondence table defining the IM software and names of the IM software associated services.

12 . The service matching method for IM software of claim 11 , further comprising:
choosing the corresponding online software service BOT service according to the software service BOT database automatically or provides the corresponding online software service BOT services to the user device to choose, when the user device makes the service request through the representative account; and choosing one of the accounts of the IM software of the corresponding online software ser

Assignees

• Inst Information Ind

Inventors

• Tsai Frank Chee-Da
• Ho Wen-Jen
• Chang Wen-Yao

Classifications

• G06F17/30864

  Physics · mapped topic

• G06F2009/4557

  Distribution of virtual machine instances; Migration and load balancing · CPC title

• H04L51/046 Primary

  Interoperability with other network applications or services · CPC title

• H04L67/34

  involving the movement of software or configuration parameters  (network booting or remote initial program loading [RIPL] G06F9/4416) · CPC title

• G06F9/45558

  Hypervisor-specific management and integration aspects · CPC title