Normalizing user responses to events

Patent metadata

Field	Value
Publication number	US-2018053197-A1
Application number	US-201615240388-A
Country	US
Kind code	A1
Filing date	Aug 18, 2016
Priority date	Aug 18, 2016
Publication date	Feb 22, 2018
Grant date	—

Abstract

Embodiments include method, systems and computer program products for normalizing user responses to events. Aspects include receiving, by a processor, an indication of a level of satisfaction associated with an interaction by a user; receiving, by the processor, user data for the user; analyzing the user data to generate a normalized value of emotions of the user; and applying the normalized value to the indication of the level of satisfaction to generate a normalized level of satisfaction of the user associated with the interaction by the user.

First claim

What is claimed is:

1 . A computer-implemented method for normalizing user responses to events, the method comprising:
receiving, by a processor, an indication of a level of satisfaction associated with an interaction by a user; receiving, by the processor, user data for the user; analyzing the user data to generate a normalized value of emotions of the user; and applying the normalized value to the indication of the level of satisfaction to generate a normalized level of satisfaction of the user associated with the interaction by the user.

2 . The method of claim 1 , wherein the indication of the level of satisfaction associated with the interaction by the user is a numerical rating generated by the user.

3 . The method of claim 1 , wherein the interaction by the user includes at least one of a service, a product, and an advertisement.

4 . The method of claim 1 , further comprising:
adjusting the normalized value based upon a passage of time relative to the user data for the user.

5 . The method of claim 1 , further comprising:
obtaining a tone of the indication of the level of satisfaction; and analyzing the tone of the indication of the level of satisfaction to determine a confidence value associated with a likelihood of the user purchasing a service or product.

6 . The method of claim 1 , wherein the user data includes user demographic data, user historical data, and user environmental data.

7 . The method of claim 6 , wherein user environmental data includes sensor data received from a sensor regarding the user.

8 . The method of claim 6 , wherein the user historical data includes past indications of the level of satisfaction associated with in interaction by the user.

9 . The method of claim 1 , where the indication of the level of satisfaction includes at least one of a post on social media, a comment on a product website, and a rating on a service website.

10 . A system for normalizing user responses to events, the system comprising:
a memory; and a processor communicatively coupled to the memory, wherein the processor is configured to: receive an indication of a level of satisfaction associated with an interaction by a user; receive user data for the user; analyze the user data to generate a normalized value of emotions of the user; and apply the normalized value to the indication of the level of satisfaction to generate a normalized level of satisfaction of the user associated with the interaction by the user.

11 . The system of claim 10 , wherein the indication of the level of satisfaction associated with the interaction by the user is a numerical rating generated by the user.

12 . The system of claim 10 , wherein the interaction by the user includes at least one of a service, a product, and an advertisement.

13 . The system of claim 10 , further comprising:
the processor configured to: adjust the normalized value based upon a passage of time relative to the user data for the user.

14 . The system of claim 10 , further comprising:
the processor configured to: obtain a tone of the indication of the level of satisfaction; and analyze the tone of the indication of the level of satisfaction to determine a confidence value associated with a likelihood of the user purchasing a service or product.

15 . The system of claim 10 , wherein the user data includes user demographic data, user historical data, and user environmental data.

16 . The system of claim 15 , wherein user environmental data includes sensor data received from a sensor regarding the user.

17 . The system of claim 15 , wherein the user historical data includes past indications of the level of satisfaction associated with in interaction by the user.

18 . The system of claim 10 , where the indication of the level of satisfaction includes at least one of a post on social media, a comment on a product website, and a rating on a service website.

19 . A computer program product for normalizing user responses to events, the computer program product comprising a computer readable storage medium having program instructions embodied therewith, wherein the computer readable storage medium is not a transitory signal per se, the program instructions executable by a processor to cause the processor to perform a method comprising:
receiving, by a processor, an indication of a level of satisfaction associated with an interaction by a user; receiving, by a processor, user data for the user; analyzing the user data to generate a normalized value of emotions of the user; and applying the normalized value to the indication of the level of satisfaction to generate a normalized level of satisfaction of the user associated with the interaction by the user.

20 . The computer program product of claim 19 , wherein the user data includes user demographic data, user historical data, and user environmental data.

Assignees

• IBM

Inventors

• Chan Yuk L
• Lagares Greenblatt Heidi
• Li Jenny S
• Naphade Deepti M
• Wang Xinlin

Classifications

• G06Q10/40

  Business processes related to social networking or social networking services · CPC title

• G06Q30/0201 Primary

  Market modelling; Market analysis; Collecting market data · CPC title

• G06N7/005

  Physics · mapped topic

• G06Q50/01

  Physics · mapped topic