Vector-based characterizations of products and individuals with respect to processing returns

Patent metadata

Field	Value
Publication number	US-2017364860-A1
Application number	US-201715625599-A
Country	US
Kind code	A1
Filing date	Jun 16, 2017
Priority date	Jun 17, 2016
Publication date	Dec 21, 2017
Grant date	—

Abstract

Systems, apparatuses, and methods are provided herein for processing returns. A system for processing returns, comprises a customer profile database, a communication device, and a control circuit. The control circuit being configured to: receive, via the communication device, information on a return item being returned by a first customer associated with a delivery agent, retrieve customer partiality vectors of a plurality of customers associated with the delivery agent from the customer profile database, select a second customer from the plurality of customers based on the partiality vectors of the second customer, and instruct the delivery agent to reroute the return item from the first customer to the second customer.

First claim

What is claimed is:

1 . A system for processing returns, comprising:
a customer profile database; a communication device; and a control circuit coupled to the customer profile database and the communication device, the control circuit being configured to: receive, via the communication device, information on a return item being returned by a first customer associated with a delivery agent; retrieve customer partiality vectors of a plurality of customers associated with the delivery agent from the customer profile database; select a second customer from the plurality of customers based on partiality vectors of the second customer; and instruct the delivery agent to reroute the return item from the first customer to the second customer.

2 . The system of claim 1 , wherein the customer partiality vectors each represents at least one of a person's values, preferences, affinities, and aspirations.

3 . The system of claim 1 , wherein the customer partiality vectors are determined from a purchase history of an associated customer.

4 . The system of claim 1 , wherein the delivery agent is instructed to reroute the return item from the first customer to the second customer without bringing the return item back to a retail, storage, distribution, or dispatch facility.

5 . The system of claim 1 , wherein the second customer is selected from customers on a delivery route of the delivery agent.

6 . The system of claim 1 , wherein the second customer is selected from customers who come after the first customer on a delivery route of the delivery agent.

7 . The system of claim 1 , wherein the second customer is selected by comparing the customer partiality vectors of the second customer with customer partiality vectors associated with the first customer.

8 . The system of claim 1 , wherein the second customer is selected by comparing the customer partiality vectors of the second customer with vectorized product characterizations associated with the return item.

9 . The system of claim 1 , wherein the control circuit is further configured to determine a delivery route for the delivery agent based on information on one or more return items being returned by one or more customers.

10 . The system of claim 1 , wherein the information on the return item being returned is received from one or more of a user device associated with the first customer, a portable device carried by the delivery agent, and a delivery receiving container.

11 . A method for processing returns, comprising:
receiving, via a communication device coupled to a control circuit, information on a return item being returned by a first customer associated with a delivery agent; retrieving customer partiality vectors of a plurality of customers associated with the delivery agent from a customer profile database; selecting, with the control circuit, a second customer from the plurality of customers based on the customer partiality vectors of the second customer; and instructing, with the control circuit, the delivery agent to reroute the return item from the first customer to the second customer.

12 . The method of claim 11 , wherein the customer partiality vectors each represents at least one of a person's values, preferences, affinities, and aspirations.

13 . The method of claim 11 , wherein the customer partiality vectors are determined from a purchase history of an associated customer.

14 . The method of claim 11 , wherein the delivery agent is instructed to reroute the return item from the first customer to the second customer without bringing the return item back to a retail, storage, distribution, or dispatch facility.

15 . The method of claim 11 , wherein the second customer is selected from customers on a delivery route of the delivery agent.

16 . The method of claim 11 , wherein the second customer is selected from customers who come after the first customer on a delivery route of the delivery agent.

17 . The method of claim 11 , wherein the second customer is selected by comparing the customer partiality vectors of the second customer with customer partiality vectors associated with the first customer.

18 . The method of claim 11 , wherein the second customer is selected by comparing the customer partiality vectors of the second customer with one or more vectorized product characterizations associated with the return item.

19 . The method of claim 11 , further comprising:
determining a delivery route for the delivery agent based on information on one or more return items being returned by one or more customers.

20 . The method of claim 11 , wherein the information on the return item being returned is received from one or more of a user device associated with the first customer, a portable device carried by the delivery agent, and a delivery receiving container.

21 . An apparatus for processing returns comprising:
a non-transitory storage medium storing a set of computer readable instructions; and a control circuit configured to execute the set of computer readable instructions which causes to the control circuit to: receive, via a communication device coupled to the control circuit, information on a return item being returned by a first customer associated with a delivery agent; retrieve customer partiality vectors of a plurality of customers associated with the delivery agent from a customer profile database; select a second customer from the plurality of customers based on the customer partiality vectors of the second customer; and instruct the delivery agent to reroute the return item from the first customer to the second customer.

Assignees

• Wal Mart Stores Inc

Inventors

• Wilkinson Bruce W
• Mattingly Todd D
• Putcha Sai Phaneendra Sri Harsha Viswanath

Classifications

• G06Q10/0837 Primary

  Return transactions · CPC title

• G06Q30/0255

  based on user history · CPC title