System and method for determining multi-party communication engagement
US-2024428274-A1 · Dec 26, 2024 · US
US2017300938A1 · US · A1
| Field | Value |
|---|---|
| Publication number | US-2017300938-A1 |
| Application number | US-201515515741-A |
| Country | US |
| Kind code | A1 |
| Filing date | Oct 23, 2015 |
| Priority date | Nov 5, 2014 |
| Publication date | Oct 19, 2017 |
| Grant date | — |
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A commodity monitoring device includes a visitor number acquirer that acquires the number of visitors, a purchasing customer number acquirer that acquires the number of purchasing customers who purchase a commodity, a statistical information generator that generates statistical information, based on the number of visitors and the number of purchasing customers, a commodity detector that detects commodity, based on a captured image of a display area, a sales opportunity loss analyzer that analyzes a cause of the sales opportunity loss from a commodity detection result, and a display screen generator that generates a monitoring screen in which a display image representing the cause of the sales opportunity loss is superimposed on the image of the display area.
Opening claim text (preview).
1 - 17 . (canceled) 18 . A commodity monitoring device comprising: a visitor number acquirer that acquires the number of customers who visit a store; a purchasing customer number acquirer that acquires the number of customers who purchase a commodity, from a sales information management device that manages sales information of the store; a statistical information generator that generates statistical information, based on the number of visitors and the number of purchasing customers; an evaluator that detects occurrence of a sales opportunity loss, based on the statistical information; a commodity detector that when the occurrence of a sales opportunity loss is detected by the evaluator, detects displayed commodities, based on a captured image of a display area in the store; a sales opportunity loss analyzer that detects occurrence of a sales opportunity loss based on the statistical information, and analyzes a cause of the sales opportunity loss from a detection result by the commodity detector; and a display screen generator that generates a monitoring screen in which a display image representing the cause of the sales opportunity loss analyzed by the sales opportunity loss analyzer is superimposed on the image of the display area. 19 . The commodity monitoring device of claim 18 , wherein the commodity detector detects a commodity, from images of an interior of a state monitoring area which is set as an area including displayed commodities, in captured images of the display area. 20 . The commodity monitoring device of claim 18 , wherein the commodity detector detects a commodity that matches a pre-stored commodity image from the images, and in a case where there is a commodity that matches the commodity image, counts the number of types of commodities as a single type. 21 . The commodity monitoring device of claim 18 , wherein the commodity detector detects an occupancy rate of a commodity that matches the pre-stored commodity image, from the image. 22 . The commodity monitoring device of claim 18 , wherein the commodity detector detects an occupancy rate of a commodity, from an area which is set as a front row of the display shelf, in the image. 23 . The commodity monitoring device of claim 18 , wherein the commodity detector sets, in the image, rows in a front horizontal direction of the display shelf as horizontal rows, rows in a front vertical direction of the display shelf as vertical rows, a row on a front side of the display shelf out of the horizontal rows as a front row, and a row on a rear side of the display shelf as a rear row, and detects the number of vertical rows which are counted based on the presence or absence of commodities in the front row and the rear row. 24 . The commodity monitoring device of claim 23 , wherein the sales opportunity loss analyzer analyzes the cause of the sales opportunity loss as a face-up shortage in a case where a face-up shortage rate is a predetermined value or more, or over the predetermined value, the face-up shortage rate being obtained from the number of vertical rows in which commodities are in the rear rows and the number of vertical rows in which there is no commodity in front rows and commodities are in rear rows, from the detection result by the commodity detector. 25 . The commodity monitoring device of claim 18 , wherein the sales opportunity loss analyzer analyzes the cause of the sales opportunity loss as a display amount shortage in a case where the display amount of displayed commodities is the predetermined amount or less or is less than the predetermined amount, from the detection result by the commodity detector. 26 . The commodity monitoring device of claim 18 , wherein the sales opportunity loss analyzer analyzes the cause of the sales opportunity loss as a type number shortage in a case where the number of types of displayed commodities is the predetermined number or less or is less than the predetermined number, from the detection result by the commodity detector. 27 . The commodity monitoring device of claim 18 , wherein the sales opportunity loss analyzer analyzes the cause of the sales opportunity loss as a face-up shortage in a case where the display amount of commodities displayed in the front row of the display shelf is the predetermined amount or less or is less than the predetermined amount, from the detection result by the commodity detector. 28 . The commodity monitoring device of claim 18 , wherein the display screen generator generates a monitoring screen in which display images of the same shape that are color-coded for each cause of the sales opportunity loss is superimposed on the image of the display area. 29 . The commodity monitoring device of claim 18 , The display screen generator generates a monitoring screen in which a display image representing the cause of the sales opportunity loss is superimposed on the image of a display area such that a degree is able to be determined from mild to severe. 30 . The commodity monitoring device of claim 18 , wherein the display screen generator displays statistical information along a time axis, and generates a monitoring screen in which a display image representing the cause of the sales opportunity loss in the corresponding time is superimposed on the image of the display area corresponding to the selected time on the time axis. 31 . A commodity monitoring device comprising: a visitor number acquirer that acquires the number of customers who visit a store; a purchasing customer number acquirer that acquires the number of customers who purchase a commodity, from a sales information management device that manages sales information of the store; a statistical information generator that generates statistical information, based on the number of visitors and the number of purchasing customers; an evaluator that detects occurrence of a sales opportunity loss based on the statistical information; a commodity detector that detects displayed commodities based on a captured image of a display area in the store; a sales opportunity loss analyzer that when the occurrence of a sales opportunity loss is not detected by the evaluator, calculates an average value of the display amount of a commodity based on a detection result of the commodity detector, and when the occurrence of a sales opportunity loss is detected by the evaluator, in a case where the display amount of a commodity is a predetermined value or less or is less than the predetermined value, the predetermined value being set based on the average value from a detection result by the commodity detector, analyzes a cause of the sales opportunity loss as a display amount shortage; and a display screen generator that generates a monitoring screen in which a display image representing the cause of the sales opportunity loss analyzed by the sales opportunity loss analyzer is superimposed on the image of the display area. 32 . A commodity monitoring system which monitors a sales opportunity loss based on the number of visitors to a store, the number of purchasing customers in the store, and captured images of a display area of a commodity, the system comprising: a camera that captures an image of the display area; and an information processing device, wherein the information processing device includes a visitor number acquirer that acquires the number of customers who visit a store; a purchasing customer number acquirer that acquires the number of customers who purchase a commodity, from a sales information management device that manages sales information of the store;
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