System and method to assess information handling system health and resource utilization

Patent metadata

Field	Value
Publication number	US-2017235622-A1
Application number	US-201615043615-A
Country	US
Kind code	A1
Filing date	Feb 14, 2016
Priority date	Feb 14, 2016
Publication date	Aug 17, 2017
Grant date	—

Abstract

A method and information handling system configured to store, via a monitoring system data repository memory device, aggregate information handling system performance telemetry data crowd-sourced from a population of information handling systems and categorized into mapping classifications based on software application inventory and software application associations with drivers and libraries and to execute instructions, via an application processor, of an information handling system diagnostic platform in an intelligent configuration management system to obtain aggregate information handling system performance telemetry data for a performance characteristic of information handling systems having a first mapping classification corresponding to a client information handling system, and to construct, at the management information handling system, a performance characteristic baseline of operation across the aggregated telemetry data for one mapping classification and receive monitored telemetry data for the performance characteristic from the client information handling system and detect abnormal operation if the client information handling system monitored telemetry data for the performance characteristic exceeds a threshold deviation relative to the performance characteristic baseline.

First claim

What is claimed is:

1 . A management information handling system comprising:
a monitoring system data repository memory device for storing aggregate information handling system performance telemetry data crowd-sourced from a population of information handling systems and categorized into mapping classifications based on software application inventory and software application associations with drivers; an application processor executing instructions of an information handling system diagnostic platform in an intelligent configuration management system:
to obtain aggregate information handling system performance telemetry data for a performance characteristic of information handling systems having a first mapping classification corresponding to a client information handling system, and
to construct, at the management information handling system, a performance characteristic baseline of operation from the aggregate information handling system performance telemetry having the first mapping classification;
the application processor receiving monitored telemetry data for the performance characteristic from the client information handling system; and the application processor detecting abnormal operation if the client information handling system monitored telemetry data for the performance characteristic exceeds a threshold relative to the performance characteristic baseline.

2 . The management information handling system of claim 1 wherein the aggregate information handling system performance telemetry data further includes data on CPU occupancy of a software application, memory usage of the software application, and network bandwidth consumed by the software application.

3 . The management information handling system of claim 2 wherein the monitored telemetry data includes data on CPU occupancy of the software application, memory usage of the software application, and network bandwidth consumed by the software application.

4 . The management information handling system of claim 1 wherein aggregate information handling system performance telemetry data includes data on software application crash history.

5 . The management information handling system of claim 1 wherein the software application inventory includes an operating system and the performance characteristic is a system boot time.

6 . The management information handling system of claim 1 further comprising:
the application processor determines patterns of the aggregated telemetry data corresponding to high frequency information handling system failures to set thresholds relative to the performance characteristic baselines.

7 . The management information handling system of claim 1 further comprising:
the application processor determines thresholds relative to the performance characteristic baselines from a distribution of measurements across aggregated telemetry data for one mapping classification.

8 . The management information handling system of claim 1 further comprising:
a network adapter for transmitting a dispatch ticket for support with respect to the detected abnormal operation.

9 . The management information handling system of claim 1 further comprising:
the application processor establishes confidence based rankings on detected abnormal operation to generate a corrective action.

10 . A computerized method, at a management information handling system, comprising:
storing, via a monitoring system data repository memory device, aggregate information handling system performance telemetry data crowd-sourced from a population of information handling systems and categorized into mapping classifications based on software application inventory and software application associations with drivers and libraries; executing instructions, via an application processor, of an information handling system diagnostic platform in an intelligent configuration management system:
to obtain aggregate information handling system performance telemetry data for a performance characteristic of information handling systems having a first mapping classification corresponding to a client information handling system, and
to construct, at the management information handling system, a performance characteristic baseline of operation from a distribution of measurements across the aggregated telemetry data for one mapping classification;
receiving monitored telemetry data for the performance characteristic from the client information handling system; and detecting abnormal operation if the client information handling system monitored telemetry data for the performance characteristic exceeds a threshold deviation relative to the performance characteristic baseline distribution of measurements.

11 . The computerized method of claim 10 wherein the aggregate information handling system performance telemetry data further includes data on CPU occupancy of a software application in the software application inventory, memory usage of the software application, and network bandwidth consumed by the software application.

12 . The computerized method of claim 10 wherein the monitored telemetry data includes data on CPU occupancy of a software application in the software application inventory, memory usage of the software application, and network bandwidth consumed by the software application.

13 . The computerized method of claim 10 wherein aggregate information handling system performance telemetry data includes data on software application crash history.

14 . The computerized method of claim 10 wherein the software application inventory includes an plurality of software applications detected and the performance characteristic is a system boot time.

15 . The computerized method of claim 10 further comprising:
determining patterns of the aggregated telemetry data corresponding to high frequency information handling system failures to set thresholds relative to the performance characteristic baselines.

16 . The computerized method of claim 10 further comprising:
establishing an operational percentile for detected abnormal operation within the distribution of measurements across the aggregated telemetry data for one mapping classification.

17 . A computerized method, at a management information handling system, comprising:
storing, via a monitoring system data repository memory device, aggregate information handling system performance telemetry data crowd-sourced from a population of information handling systems and categorized into mapping classifications based on software application inventory and software application associations with drivers and libraries; executing instructions, via an application processor, of an information handling system diagnostic platform in an intelligent configuration management system:
to obtain aggregate information handling system performance telemetry data for a performance characteristic of information handling systems having a first mapping classification corresponding to a client information handling system, and
to construct, at the management information handling system, a performance characteristic baseline of operation from a distribution of measurements across the aggregated telemetry data for one mapping classification;
receiving monitored telemetry data for the performance characteristic from the client information handling system; detecting abnormal operation if the client information handling system monitored telemetry data for the performance characteristic exceeds a threshold deviation relative to the performance characteristic baseline distributi

Assignees

• Dell Products Lp

Inventors

• Boyapalle Anantha K
• Gatson Michael S
• Hammons Marc R
• Tan Danilo O
• Vichare Nikhil M

Classifications

• G06F11/3495

  for systems · CPC title

• G06F11/302

  where the computing system component is a software system · CPC title

• G06F11/3006

  where the computing system is distributed, e.g. networked systems, clusters, multiprocessor systems (multiprogramming arrangements G06F9/46; allocation of resources G06F9/50) · CPC title

• G06F11/079 Primary

  Root cause analysis, i.e. error or fault diagnosis (in a hardware test environment G06F11/22; in a software test environment G06F11/36) · CPC title

• G06F11/3051

  Monitoring arrangements for monitoring the configuration of the computing system or of the computing system component, e.g. monitoring the presence of processing resources, peripherals, I/O links, software programs (verification or detection of system hardware configuration G06F11/2247) · CPC title